Payment Supervisor

AdventHealth Corporate

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Full-time; Monday-Friday

Job Location : Hybrid; Onsite at least once a week or as needed

The role you’ll contribute:

The Centralized Payment Posting team is responsible for payment posting activities for the majority of AdventHealth services provided. These activities include posting insurance and patient payments, managing patient refunds and credit balances, patient and insurance correspondence, reconciliation, and other miscellaneous functions. AdventHealth services included in the Centralized Payment Posting activities are hospital, physician, urgent care, home health, hospice, among others. The Supervisor oversees a team of staff responsible for accurate and timely execution of the payment posting and reconciliation activities.

The value that you bring to the team:

• Provide leadership and support to staff responsible for posting activities, including proactive training and guidance, troubleshooting support, issue escalation, and project prioritization

• Identify and help resolve problems in the payment posting processes and when appropriate, identifies and initiates change to prevent future problems or improve existing processes

• Assist Centralized Payment Posting (CPP) manager in department compliance with established policies and procedures of AdventHealth and helps ensure that all policies and procedures reflect compliance with government regulations

• Collaborate with other CPP supervisors on CPP operational and strategic matters

• Develop and maintain an understanding of Federal, State, local and industry regulations, rules, and standards to help ensure compliance with payment posting and refund requirements (CMS, Federal and State legislation, etc.)

• Implement and monitor key performance indicators and productivity goals; identify root cause for variances and applicable process improvements; and report key findings to appropriate leadership

• Responsible for the establishment and effectiveness of internal controls

• Review and approve refunds, write-offs and adjustments on accounts, as defined in AdventHealth policies

• Work collaboratively with other department leadership, including revenue cycle, finance, IT, and physician practice personnel

• Utilize knowledge of revenue cycle processes that include insurance claim follow-up, denial management, payment posting, credit resolution, etc.

• Achieve superior customer satisfaction by embracing and exemplifying the AdventHealth service standards

• Responsible for other duties as assigned by the AdventHealth leadership team

The expertise and experiences you’ll need to succeed:

• Bachelor’s degree in Healthcare Administration, Finance, Business Administration, or equivalent degree from a four-year accredited university or college; or Associate’s degree in Healthcare Administration, Finance, Business Administration plus three years of relevant work experience; or six years of relevant work experience in lieu of a Bachelor’s degree

• Minimum two years of experience in healthcare revenue cycle or payment posting operations

Preferred Qualifications:

• Experience working as a supervisor or lead with direct reports

• Epic Resolute Billing certification and/or other relevant Epic certifications.

• General working knowledge of accounting principles and General Ledger systems as it relates to the revenue

• cycle

• In depth understanding of Payers' use of PLB transactions

• Experience with ERP systems (e.g. PeopleSoft)

• Working knowledge of Epic Practice Management System

• Experience with various patient accounting systems

• NextGen

• AthenaHealth

• Cerner

• HomeCare Homebase

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Accounting/Finance

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 24011025

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.