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SalarySummary of Work
North Dakota Housing Finance Agency's (NDHFA) Homeownership is expanding their Payment Specialist Team. Join us in working with homebuyers and financial housing partners across the state to make affordable homeownership accessible to all North Dakotans. NDHFA has been named by National Mortgage News as a 2021, 2022 and 2023 Best Mortgage Company to Work For.
As a Payment Specialist, you will provide high-quality customer service to NDHFA's borrowers, performing collection activities on NDHFA's mortgage loan servicing portfolio. The successful candidate will become an expert in NDHFA's unique loan servicing options and will interact with customers by phone, email and in person. Candidate must be able to thrive in a highly demanding work environment and manage daily tasks with frequent interruptions. The Payment Specialist will be supported by a dedicated team within the Homeownership Division.
Duties and Tasks
- Work with borrowers on curing delinquent payments, negotiate and monitor repayment plans.
- Review and process NSF payments and notices daily on delinquent loans.
- Maintain accurate loan collection activity records and produce in-house reports, notifying management of all serious delinquent mortgage loans.
- Implement mortgage regulations and policies ensuring policies and procedures are followed.
- Monitor, coordinate, and provide technical assistance to external servicers in their collection activities on NDHFA mortgage loans.
- Provide high quality customer service to borrowers.
Apply today to start your career at NDHFA and know the work you do every day makes a difference in people's lives and their ability to remain in their homes.
Applicants are encouraged to apply as soon as possible. Applicants will be considered immediately upon submitting application materials. The position may be filled prior to the listed closing date after successful completion of the application and interview process.
Working for NDHFA
NDHFA utilizes a blended workplace model. This position will be located in the Bismarck office. The final applicant must be located in or willing to relocate to the Bismarck area.
Monthly Hiring Range$3,508 - $4,443
Minimum Qualifications
One year of work experience in financial services, mortgage loan processing, loan servicing or collections along with an associate degree in business, accounting, finance or related field of study or a combination of education and experience demonstrating equivalent knowledge, skills, and abilities.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Equal Opportunity Employer
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
