Payment Solutions Manager

Excite is a relatable, jean-wearing, highly-caffeinated, value-based community credit union. We believe in giving everyone a chance to build a financially stronger future so that together we can build a stronger community. We are looking to hire a strong, knowledgeable leader for our Payment Solutions Manager position.

This individual is responsible for ensuring; that the credit and collection policies and procedures of the credit union best serve the organization and its members; overseeing the Payment Solutions team and providing leadership and guidance; assisting with collections efforts, as needed; ensuring strict compliance with state and federal credit and collection rules and regulations in all collection practices.

We offer:

• Competitive Salary - $100K to $110K depending on experience
• Comprehensive benefits plan
• Retirement plan with matching contribution
• Wellness, and Well-being programs
• Financial education and planning
• Opportunity for professional development and continuing education allowance
• Team member loan discounts
• And so much more

Essential Duties and Functions: (include but are not limited to)

• Responsible for being knowledgeable of, and ensuring that Service Standards, as defined and established by the credit union, are actively pursued and routinely achieved in the day-to-day performance of job duties
• Contributes to the overall success of the department through exceptional leadership, member service, and risk management
• Monitor call performance of team members against standards; coach/mentor team members using data received from variety of sources
• Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures
• Ensure that team members verify and update account information, properly code accounts and prepare documents to transfer accounts; coordinate with Accounting as required on the status of payments and insufficient checks
• Review requests from team members to settle accounts; approve if within authority level; refer to next supervisory level if appropriate or reject the settlement proposal
• Responsible for regular reviews of associated work and for making recommendations regarding adjustment in work routines
• Responsible for the daily management to ensure timely completion of assigned responsibilities and quality of work performed
• Responsible for timely assignment of work to Special Credits Administration, Operations, Collateral Control and Enforcement for continuation of collection actions on assigned accounts
• Responsible for negotiating and administering loss mitigation solutions for members experiencing financial difficulties to include, but not limited to, use of loan modifications, refinances and extensions according to credit union policies/procedures/practices
• Responsible for the timeliness and acceptable quality of collection effort associated with loans and shares recommended for charge off in accordance with credit union policy/procedures/practices
• Development of staff to ensure all collection personnel follow all appropriate state and federal laws, regulations, and credit union policies/procedures/practices governing collection actions.
• Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills
• Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account
• Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls
• Submits delinquent accounts to attorney or outside agency for collection
• Compiles and analyzes statistical data on fraudulent use of credit cards to develop procedures designed to deter or prevent use of cards
• Manage Collateral Protection Insurance Process and associated maintenance activities
• Oversee Credit Reporting and dispute process
• Responsible for repossession, collateral liquidation and bankruptcy activities
• Perform other duties, as assigned

• 5 years previous Collections Management Experience Required (consumer, real estate and indirect lending collection preferred)
• Extensive knowledge of collection laws, regulations and best practices
• In-depth knowledge of consumer collections including vehicle, mortgage and unsecured debt
• Demonstrated ability to be fiscally responsible

Desired Experience and Education

• Bachelor Degree in Business or related field
• Bilingual a plus