Address
Form of work BID/JOB ANNOUNCEMENT
PAYMENT SERVICES REPRESENTATIVE
Department of Finance
Payment Processing Division
Number of Positions: 1
This position is open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the American Federation of State, County, and Municipal Employees Union - AFSCME (BARGAINING UNITS 1, 3, 4, & 5).
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled "Currently employed by the City of Chicago"
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Under general supervision, provides customer service at a City payment center and accepts and processes payments for City taxes, business and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees and services, and performs related duties as required
ESSENTIAL DUTIES
• Provides information and responds to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal and payment procedures
• Interviews customers to obtain information regarding billing or service complaints and questions
• Reviews computerized account and payment history records to research complaints, provide information regarding payment status and makes adjustments to correct billing or payment discrepancies
• Reviews customer billing and payment owed documents, accepts payments, and issues receipts for various transactions including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines
• Accesses appropriate screens on computerized cashier equipment to record and code payments by type of transaction and update and credit customer account records
• Reconciles and balances cash, checks, and credit card payments with billing and payment transaction documents
• Prepares daily transaction reports of total monies received and ensures the proper coding of transactions and crediting of accounts
• Re-calculates dollar amounts owed to ensure accuracy of payments received Refers clients to appropriate City departments or departmental divisions to obtain information and resolve payment disputes
• Assists customers with creating Parking, Speed, and Red-Light Ticket Payment Plans by creating them in Canvas at assigned workstations.
NOTE : The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
LOCATIONS AND HOURS
4770 S. Kedzie
4445 N. Pulaski
2006 E. 95th Street
121 N. LaSalle St., Room 107 A
400 W. Superior, 1st Floor
Monday through Friday
8:30 AM to 4:30 PM or 9:00 AM to 5:00 PM, shift times vary
YOU MAY BE ASSIGNED TO WORK AT ANY LOCATION ABOVE
THIS POSITION IS IN THE CAREER SERVICE
Qualifications
Two years of experience in customer service, cashiering or clerical work, or an equivalent combination of education, training, and experience.
Preference will be given to candidates possessing the following:
• Previous clerical experience
• Previous customer service experience
• Previous cashiering experience
• Proficiency speaking Spanish
SELECTION REQUIREMENTS
This position requires all applicants to pass a written test / skills assessment in order to be interviewed. The interviewed bidder(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be hired based on seniority and according to the C.B.A. rules. The interviewed non-bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor
Applications for this position will be accepted until 11:59 pm CDT on April 10, 2024.
PAYMENT SERVICES REPRESENTATIVE
Department of Finance
Payment Processing Division
Number of Positions: 1
This position is open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the American Federation of State, County, and Municipal Employees Union - AFSCME (BARGAINING UNITS 1, 3, 4, & 5).
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled "Currently employed by the City of Chicago"
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Under general supervision, provides customer service at a City payment center and accepts and processes payments for City taxes, business and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees and services, and performs related duties as required
ESSENTIAL DUTIES
• Provides information and responds to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal and payment procedures
• Interviews customers to obtain information regarding billing or service complaints and questions
• Reviews computerized account and payment history records to research complaints, provide information regarding payment status and makes adjustments to correct billing or payment discrepancies
• Reviews customer billing and payment owed documents, accepts payments, and issues receipts for various transactions including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines
• Accesses appropriate screens on computerized cashier equipment to record and code payments by type of transaction and update and credit customer account records
• Reconciles and balances cash, checks, and credit card payments with billing and payment transaction documents
• Prepares daily transaction reports of total monies received and ensures the proper coding of transactions and crediting of accounts
• Re-calculates dollar amounts owed to ensure accuracy of payments received Refers clients to appropriate City departments or departmental divisions to obtain information and resolve payment disputes
• Assists customers with creating Parking, Speed, and Red-Light Ticket Payment Plans by creating them in Canvas at assigned workstations.
NOTE : The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
LOCATIONS AND HOURS
4770 S. Kedzie
4445 N. Pulaski
2006 E. 95th Street
121 N. LaSalle St., Room 107 A
400 W. Superior, 1st Floor
Monday through Friday
8:30 AM to 4:30 PM or 9:00 AM to 5:00 PM, shift times vary
YOU MAY BE ASSIGNED TO WORK AT ANY LOCATION ABOVE
THIS POSITION IS IN THE CAREER SERVICE
Qualifications
Two years of experience in customer service, cashiering or clerical work, or an equivalent combination of education, training, and experience.
Preference will be given to candidates possessing the following:
• Previous clerical experience
• Previous customer service experience
• Previous cashiering experience
• Proficiency speaking Spanish
SELECTION REQUIREMENTS
This position requires all applicants to pass a written test / skills assessment in order to be interviewed. The interviewed bidder(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be hired based on seniority and according to the C.B.A. rules. The interviewed non-bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor
Applications for this position will be accepted until 11:59 pm CDT on April 10, 2024.
