Payment Fraud Analyst

The Payments Fraud Analyst specializes in investigating suspicious payment activities that could potentially include fraud. The Payments Fraud Analyst will utilize expansive knowledge of finance and relevant computer programs to research criminal fraud methods and tools, track financial data, create reports, identify and investigate possible fraudulent activities, and develop techniques and tools useful in the prevention of Payment Fraud. The Payments Fraud Analyst acts as the subject matter expert in Payment Fraud analytics and investigations, as well as related programs and policies.
What you will do here:
Analyze and investigate fraudulent activity, to include payments, deposits, returned checks, wires, ACH's, new accounts and online banking, based on reports, alerts, third party notifications, trending and other advisories. Review recorded call and video surveillance, provide resolution and guidance to line-of-business partners, vendors, and other concerned parties. Manage the restriction and/or closure of undesirable accounts with effective, reportable tracking.
Partner with a variety of internal teams, law enforcement and other financial institutions to identify and combat Payment Fraud trends including but not limited to ATM, debit card and merchant, Online Banking, and Bill Pay.
Provide telephone support to internal departments and other financial institutions, and processing partners, for all functions handled within the area, including communications with victimized members and fraud suspects.
Assist in policy, process, and procedural development to enhance fraud mitigation tactics. Work closely with and provide support to investigative team members and leadership team with daily workflows, risk program mapping and special projects, as needed.
Provide support and training to team, lines-of-business, and partners to identify and address fraud crimes. Act as the subject matter expert for all aspects of Payment Fraud analytics and investigations, as well as related programs and policies.
Perform other job-related duties as assigned.
What you will need:
High School Diploma or GED required.
2+ years experience with Regulation E, payment, and card-related programs (credit cards, debit cards, merchant activity, online banking, bill pay, pay anyone, etc.) required.
1+ years Work experience in Risk Assessment, Fraud Identification, BSA Compliance, AML (Money Laundering) or similar position required.
1+ years Working in a Financial Institution required.
Experience with UCC (Uniform Commercial Code), federal/state laws and regulations relations to bank fraud, check and debit card riles and compliance, and FedLine preferred.
Experience with Call recording software (Interaction Connect preferred). Experience with Video Recording Software (Command Client preferred) preferred.
Experience using Client Central Suite (Card Management, CaseTracker, Compromised Cards, CVi Reports, RuleManager, TranBlocker, Transaction Journal) experience preferred.
Experience using dispute admin tools and FICO alerts preferred.
Demonstrated ability to multi-task and plan daily work to meet required job deadlines required.
Strong decision making skills and problem resolution required.
Demonstrated ability to effectively communicate and present information both in person and over the phone, strong written communication required.
Demonstrated ability to analyze data and assess for and identify risk required.
CFE - Certified Fraud Examiner preferred.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial