Patron Services Associate

PATRON SERVICES ASSOCIATE

Reports to:                      Patron Services Manager

Classification:                 Non-exempt

Schedule:                        September – May: 32 hours per week, Monday-Friday, 9:30 a.m. – 4:30 p.m.

                                         June – August:  40 hours per week, non-traditional schedule - based on Festival production schedule, includes evenings                                           and weekends as needed

Compensation Range:   $18 - $20/per hour (depending on experience, benefits included)

Location:                         Administrative Office: 4875 Ward Road, Wheat Ridge, CO 80033

                                        (Frequent commute to Central City days, evenings, and weekends during the summer festival and for other events as                                                needed)

OVERALL RESPONSIBILITY:

Central City Opera (CCO) is seeking a Patron Services Associate to support the organization’s box office/ticketing activities and provide outstanding customer service to our patrons. The Patron Services Associate works in the administrative box office as well as the box office in Central City during the annual summer festival. This role will also support other administrative functions for the company.

ESSENTIAL FUNCTIONS:     

• Support all Marketing and Box Office efforts to reach ticket sales goals for the Festival and other CCO events
• Provide box office and customer service support for all Central City Opera Events
• Communicate in a positive and effective manner with patrons seeking information or assistance
• Assists Sales Operations Manager with database management and reporting
• Support fundraising, education, Guild and historic preservation events and activities as needed
• Assists with building events in ticket software system and maintaining and updating ticketing website
• Assists with creating segmented mailing lists, email lists and reports from the ticketing software system
• Support Sales Operations Manager & Marketing Department with group sales efforts, promotions and discounts
• Manage complimentary tickets and ticket donations
• Support email communications, calendar listings and other online listings
• Provide administrative support for Board of Directors activities as needed
• Provides additional administrative support including managing incoming calls, filing and mail processing
• Performs additional administrative and marketing duties as needed

SKILLS REQUIRED:

• 3-4 years of previous box office or customer service required
• High school diploma or equivalent
• Experience with ticketing/CRM systems (i.e. Spektrix, Tessitura) or other databases required
• Strong computer skills, including experience Microsoft Office products (Outlook, Word, Excel)
• Efficient and courteous customer service skills through phone, email and in-person service
• Ability to perform data entry functions in a timely and accurate manner
• Outstanding interpersonal verbal communications skills
• Attention to detail, analytical skills and problem-solving abilities
• Professional, positive attitude with the ability to work cooperatively with a broad range of individuals
• Must be amenable to fluctuating work schedule during busy periods, including the summer festival
• Evening and weekend work and driving to Central City and other event locations required
• Bi-lingual candidates encouraged
• Ability to lift 30 lbs.
• Valid Driver’s License

JOB CONDITIONS:

Roughly 85% of the workday is spent either on the phone or working at a computer workstation.  The work area is lit with a combination of fluorescent and incandescent lighting. Must be amenable to fluctuating work schedule; extensive evening and weekend work periodically required.

Equipment Used: In addition to computer workstation and telephone, the Patron Services Associate uses copy and remote deposit machines to perform duties.  Use of other office tools may occasionally be required.

Physical Demands: Creation of documentation using computer and mouse. Extensive phone work. Lifting tasks are occasional and limited to 20 pounds or less without assistance. Computer workstation, desk, and other equipment need not be shared and can be adjusted to make them more ergonomically comfortable for the Patron Services Associate.

EQUAL EMPLOYMENT OPPORTUNITY

CCO is committed to creating and sustaining an inclusive and equitable work environment. Equity, diversity, and inclusion are core values and we are currently working to expand our capacities in these areas with a company- wide understanding that this is an ongoing process that must be embedded into the fabric of the organization. We encourage candidates who identify as BIPOC, LGBTQ+, otherwise-abled, and other underrepresented identities to apply. Must be legally authorized to work in the US on a full-time basis. All applications will receive consideration for employment.