Patient Services Supervisor

Overview

Voyager Home Healthcare (https://voyagerhomehealthcare.com/) provides in-home Nursing, Certified Nursing Assistants, Physical Therapists, Occupational Therapists, and Personal Care Worker services throughout the state of Colorado (Denver, Pueblo and Colorado Springs). Additionally, we have three CNA schools (https://www.getcna.co/) which are unique in that they allow students to take their classes in an online format while enabling them to attend in-person clinical and practice labs. We recently opened office locations in Miami, Phoenix and Tucson as well.

Our company is aggressive in our development and relentless in our innovation. We are looking for individuals who wish to grow with us as we continue our unrelenting expansion throughout the United States and into several different healthcare-related industries.

Program Overview:

Candidates hired for this position work in and oversee the administrative side of our Parent CNA Program. Parent CNA, formally known as Family Member as CNA, is a Colorado Medicaid program in which a parent and/or family member can be reimbursed to care for a medically fragile loved one. In order to be reimbursed, the family member must hold a CNA license or higher. This program does not require a waiver, therefore, the only requirements are being on Colorado Medicaid and requiring skilled care.

Duties

• Oversee a high volume of inbound and outbound calls, texts, and emails
• Work closely with Human Resources
• Manage schedules for PCNA Patient Services specialists
• Conduct, daily, weekly, and monthly audits
• Provide excellent customer service
• Reviewing background checks
• Managing day-to-day questions
• Conducting disciplinary actions
• Helping with annual reviews
• Handling all escalation calls
• Attend state training
• Maintain excellent and detailed records
• Receive patient referrals and coordinate with clinical staff
• Conduct phone assessments for incoming clients
• Work closely with Billing and Payroll to ensure accuracy
• Adapts quickly to a changing work environment
• Is reliable, engaged, and provides feedback to improve processes and policies
• Tracking patient insurance eligibility
• Tracking orders such as physician's orders, face-to-face orders, and patient assessments
• General supervisory responsibilities

Hours

Monday through Friday, 8 am-4:30 pm, with a 30-minute lunch break.

Advancement

Voyager is interested in developing people into leaders within our organization. To Voyager, a leader is someone who is committed to fostering the growth of others, enjoys what they do, and realizes their full professional potential.

Job Type: Full-time

Pay: $38.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Please describe why you would be an ideal candidate for this position.

Education:

• Associate (Required)

Experience:

• Leadership: 2 years (Required)

Work Location: In person