Patient Services Spec. Sr (Perinatal Program) Panama City

Nemours Children's Hospital is seeking a Patient Services Specialist Sr. (FULL-TIME), to join our team in Panama City, Florida.

The Patient Services Specialist Sr is responsible for performing as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices.  Provide service to internal and external customers as a member of the clinic team and act as a resource to team members.  Will also act as a team trainer, mentor, and lead worker.

• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.
• Customer Service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain, and ensure accuracy of information through the use of standard business practices.
• Financial: collect, verify, and maintain patient insurance information, including authorizations and referrals. 
• Scheduling:  Advanced and comprehensive understanding of visit types, templates and how to efficiently schedule a clinic session. Additionally, rescheduling cancellations and appropriately documenting correct cancellation reason.
• Communication: daily triage and management of electronic communication (Outlook, RightFax, EPIC in-basket, Xtend) daily.
• Other: Ability to cross cover in other areas such as Intake, Check-out and Reception.
• All other duties as assigned by supervisor.

Requirements

• Must have a High School Diploma. 
• Minimum (3) three years of experience. 
• Medical Office and/or Cal Center experience required. 

As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment.  All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.  

Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve.  Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org). 

To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.