Patient Services Senior - Brighton Center For Specialty Care, Level 1

What You'll Do
Provide responsible clerical support to front desk operations while also providing leadership and guidance to the Brighton Center for Specialty Care Clerical Business teams that support the Comprehensive Musculoskeletal Center, Rogel Cancer Center, Infusion Center, MPU and Ambulatory Surgery clinics.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*

• Provide leadership and responsibility for the coordination of daily functional supervision of the clerical business team

• Assumes an integral role in the selection, training, and managing the clinic clerical staff including input on performance of other clerical staff.
• Provides in service training and onboarding for new clerical staff
• Coordinates day to day operation of clerical staff by directing employees work as well as appraising productivity and efficiencies of staff
• Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members
• Provides back-up coverage as required for Patient Services Assistants.
• Assists in identification and resolution of operating problems related to area such as patient
• relations, schedule management, health information management, clinic flow and registration.
• Regularly present the clinic/and or UMMG in various forums.
• Complete check-in and check-out procedures and processes.
• Schedule patient appointments and testing.
• Communicate with MA leads regarding patient status.
• Promotes and facilitates positive communication with the entire health care team
• Collect patient copayments and balances.
• Provide information to patients regarding referral requirements.
• Answer, handle and triage incoming according to ACU guidelines.
• Run and distribute Aspect Reports.
• Run monthly and weekly clinic number reports.
• Huddle with staff.
• Participates with leadership team to ensure effective clinical operations
• Prepare and distribute staff schedules.
• Review paid time off request.
• Manage coverage for front desk area and provides back-up coverage as required for Patient Service Assistants, Referral Coordinators, Template Editor
• Other related duties as assigned.

SUPERVISION RECEIVED
Direct supervision is received from the Ambulatory Care Administrative Manager. Staff members in this
classification are expected to work independently and regularly exercise judgement in setting priorities,
resolving operational problems, and the application of policies, procedures, and methods while
maintaining the strictest of confidentiality at all times.
Required Qualifications*

• High school diploma or GED.
• Three to five years of clerical experience, preferably in a clinical setting.
• Strong medical terminology.
• Independent/self-directed work style.
• Ability to multi-task and work in a fast paced environment.
• Solid attendance record.
• Proficient with computers and ability to learn new programs.
• Demonstrated customer service and communication skills.
• Ability to perform at a high level within a team setting.
• Clear understanding of Michigan Medicine and UMMG policies and procedures.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be
required of positions that will be given this title and shall not be construed as declaring what the specific
duties and responsibilities of any particular position shall be. It is not intended to limit or in any way
modify the right of any supervisor to assign, direct, and control the work of employees under his
supervision. The use of a particular expression or illustration describing duties shall not be held to
exclude other duties not mentioned that are of a similar kind or level of difficulty.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
212923
Working Title
Patient Services Senior - Brighton Center for Specialty Care, Level 1
Job Title
Patient Services Senior
Work Location
Brighton
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM BCSC Check In/Out
Posting Begin/End Date
12/11/2023 - 1/10/2024
Career Interest
Healthcare Admin & Support