Patient Services Representative - Eagan Orthopedic Surgery Center

The Patient Services Representative is responsible for patient registration, check-in, as well as coordination of all non-clinical pre-operative phone calls for all surgical patients prior to day of admission.

This position is full-time with varying hours M-F between 4:45 am - 5:30 pm at our Twin Cities Orthopedics/Eagan Orthopedic Surgery Center location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients’ insurance is accurately updated.
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
• Responsible for all patient chart preparation and break down of charts.
• Assists with patient pre-operative phone calls.
• Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
• Responsible for all pre-operative phone calls to all surgical patients.
• Responsible for verifying patient surgery date, time, expected arrival time from pre-op phone call.
• Delivers NPO instructions as per ASC Anesthesia guidelines.
• Responsible for providing appropriate admission requirements/instructions.
• Responsible for coordinating with the Scheduling team to communicate all arrival time changes to surgical patients.
• Responsible for entering new or changed patient information into Amkai system prior to patient having surgery from pre-op phone call.
• Responsible for answering phone in a courteous and professional manner.
• Is competent in beginning-of-day and end-of-day processes.
• Responsible for printing and handling of PHI including H&P reports, Casetabs, etc.
• Manage and retrieve history and physical (H&Ps) process for next day and two day out surgery patients, as needed.
• Actively participates in Quality projects, as applicable. Identifies issues & assists in collection of data for Quality purposes. Contributes ideas for improvement.

Additional duties:

• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience.
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor).
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
• Assists in managing controllable costs by the proper, non-wasteful use of Surgery Center resources.
• Participates in department/team meetings.
• Any and all other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Medical terminology knowledge preferred
• Customer Service experience
• Administrative or Medical Office experience preferred
• Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire. 

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the Surgery Center during business hours 
• Travel independently throughout the Surgery Center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Surgery center setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. 
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
• Due to mandatory CMS and CDC COVID-19 vaccination reporting for the ASCs, all ASC employees who are vaccinated for COVID-19 should send a copy/photo of their COVID vaccination card to HR@RevoHealth.com. ASC employees who are not vaccinated for COVID-19 do not need to take any action. If you have any questions, please reach out to HR@RevoHealth.com.