Patient Services Coordinator/ Utilization Management, Oncology, Cardiology (Wfh/Remote)

Job Title - Client Services Coordinator - (Remote/WFH)

Duration: 6 months contract

Education- High school Diploma or equivalent required

College degree OR practical job experience

Description:

****Note -Looking for candidates with Utilization Management, Oncology, Cardiology, or pharmacy tech experience to to intake on complex specialty authorizations.
Will be a combo of inbound calls, faxes, and making outbound calls to obtain missing information for needed information.***

Experience You’ll Need (Required):
· A high school diploma or GED
· College degree OR practical job experience
· Ability to sit for the majority of shift
· Frequent typing, viewing computer monitor, and use of telephone
· Ability to read, write and speak the English language fluently with patients and providers
· Attention to detail
· Proficient written and verbal communication skills
· Strong customer service skills and professional telephone etiquette
· Ability to balance workload and prioritize assignments
· Self-motivated with the ability to work under minimal supervision
· Team oriented, demonstrates a strong work ethic and committed to productivity

What You’ll Be Doing:
The Client Services Coordinator is responsible for processing medical treatment requests in accordance with departmental policies, regulatory requirements, and client contractual agreements. Along with providing exceptional customer service, this role is held accountable to performance metrics to ensure service level agreements are met. This role routinely contacts the physician’s offices, Health Plans or patients to complete medical treatment requests. Answers, resolves or escalates incoming telephone, fax, and email inquiries regarding authorization request status, office referrals, eligibility, and general inquiries.

Job Type: Contract

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Must be a proficient typist (at least 30 WPM): 1 year (Required)
• Health insurance: 1 year (Required)
• Ability to sit for the majority of shift: 1 year (Required)
• Frequent typing, viewing computer monitor, use of telephone: 1 year (Required)
• read, write and speak the English language: 1 year (Required)
• Utilization, Oncology, Cardiology or pharmacy tech: 1 year (Required)

Work Location: Remote