Patient Services Coordinator

Make a Difference Every Day
Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives
Join a Growing Company with Opportunity for Career Advancement
Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purposeto make a difference in the lives of those they serve, especially those affected by addiction.
A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies.

We are hiring a customer-service-focused Patient Services Coordinator (PSC) to join our team in Crossville, TN. The Patient Services Coordinator is responsible for educating new patients about the St. Matthews Pharmacy Program, onboarding and enrolling patients, and delivering prescription medications to patients at an assigned client location. The Patient Services Coordinator also acts as a liaison to St. Matthews Pharmacy's pharmacy, provides information about the St. Matthews Pharmacy Program, and resolves any emerging problems that may arise in assigned client accounts. The Patient Services Coordinator must maintain a high degree of security, ethical conduct, and provide excellent customer service to clients and patients. Laboratory collection responsibilities may also be required, depending on the needs of the client the Patient Services Coordinator supports. The Patient Services Coordinator reports to the Regional Pharmacy Supervisor.

This Patient Services Coordinator role is compensated between $16 & $19/hour.  The schedule for this role is Monday and Tuesday, 8:30 a.m.-4:30 p.m.  Please contact us for more information!  This position is part-time with the potential to go full-time.

 

Why St. Matthews Pharmacy?
We are committed to developing our PSC team members through a defined career path; you will have the opportunity to build new skills, act as a leader and St. Matthews Pharmacy program expert, and reach new heights financially. St. Matthews Pharmacy’s philosophy is to develop from within, providing tools and support to help you reach your career goals. As the fastest-growing addiction treatment pharmacy in the country, serving over 10,000 patients a month, we want you to grow with us. If you are patient-focused, compassionate, organized, and ready to make a difference, we want to hear from you! Come join us and build a meaningful Cordant career.

 

Essential Functions:

• Educate potential patients about the St. Matthews Pharmacy Program in detail
• Answering questions and explaining the benefits of our program to patients
• On-board and enroll patients into Cordant Pharmacy Program
• Obtain, file, ship, or fax any paperwork associated with the prescription
• Maintain call, shipping, and medication delivery logs
• Receive delivery of patient medications, via courier drop-off or direct pick-up at pharmacy or local shipping carriers
• Verify patient identity prior to delivery and ensure accurate entry of demographic information
• Deliver medication to patients seen by the prescriber, per prescriber direction
• Return undelivered medication and other required documents and monies to the pharmacy at the end of each day
• Maintain security of medications
• Liaise between the pharmacy and client to ensure prescriptions are prepared for delivery based on patients’ schedule, working ahead as-needed
• Build strong working relationships and trust with providers, patients and pharmacy staff
• Provide accurate, valid and complete information in portal entries

Laboratory Collections:

• Courier packages from local shipping affiliates to laboratory for testing
• Collect, log, order, process, and ship urine, blood, oral, and/or hair specimens to laboratory
• Maintain organization in the collection of all specimens
• Assemble samples for shipping
• File requisitions, chain of custody forms, and associated paperwork

Additional Duties:

• Provide clear documentation in portal around prescriptions
• Follow all procedures, guidelines and policies
• Keep detailed record of client and patient interactions
• Maintain a clean, organized workspace that is conducive to workflow
• Pick-up or drop-off prescriptions to pharmacy/FedEx drop site, as needed

Qualifications:
Education and Experience:

• HS diploma or GED required
  • Associates or Bachelor’s degree advantageous for PSC career path program
• 2+ years experience working in a medical office, preferred
  • A combination of relevant education and work experience may be accepted to satisfy this requirement
• 2+ years customer service experience, required
• Reliable transportation, a valid driver’s license, and proof of auto insurance as a covered driver, required
• Demonstrated proficiency in Microsoft Office and Excel

Knowledge, Skills, and Abilities:

• Excellent communication skills with ability to actively listen
• Comfortable approaching and speaking to patients and medical providers
• High degree of trustworthiness and ethical conduct
• Ability to read names, test codes, follow basic instructions
• Must have basic computer skills
• Strong attention to detail
• Strong interpersonal, organizational, and customer service skills
• Self-motivated with ability to work under and meet strict deadlines individually as well as a in a team environment

Physical Requirements:

• Light to moderate physical effort (lift/carry up to 25 lbs.) Heavier weights with assistance
• Sitting & standing for long periods of time
• Repetitive motions and/or prolonged computer use
• Working at a fast pace, subject to many interruptions and both physical and mental stress
• Must be able to perform observed collections if required
• Potential contact with biological specimens requiring protective devices

 

Washington and Oregon Only:

These states issued a proclamation requiring that all workers in “Healthcare Settings” must be fully vaccinated against COVID-19.  This position with Cordant Health Solutions is considered to be included in that requirement. In order to be considered for this role you must be fully vaccinated, or be willing to get fully vaccinated within 72 hours of acceptance of a contingent offer of employment. Qualifying physical disabilities or sincerely held religious beliefs may qualify for an exemption, and will be evaluated on a case-by-case basis.

Benefit section
About St. Matthews Pharmacy Health Solutions:
Working at St. Matthews Pharmacy means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. St. Matthews Pharmacy supports its team members by providing a benefits package to eligible staff that includes:
Medical / Dental / Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Paid Holidays
401(k) with Company Match
Company Paid Basic Life Insurance
Short Term and Long Term Disability (STD/LTD) available
St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.