Patient Service Specialist / Front Desk

Our mission is to provide patient-centered medicine that allows our patients to take an active role in managing their primary care and specialty care through conventional, functional medicine, and anti-aging health care options based on their personal and individual goals. Applicants should have knowledge of EPIC, scheduling, referral, and prior authorization experience. Medical Billing experience a plus. Wages are determined by amount of experience and knowledge of job duties.

Schedule (may include, but are not limited to):

• Monday: 10:30am-7:00pm
• Wednesday: 9:00am-5:30pm
• Friday 9:00am-5:30pm

Administrative Duties (may include, but are not limited to):

• Provide exceptional customer service
• Greeting patients professionally both in person and on the phone
• Proficient in navigating EPIC
• Using multiple computer applications
• Answering a multi-line telephone system
• Updating and filing patient medical records
• Completing patient registration and check-in/check-out
• Scheduling appointments
• Handling and scanning correspondence, medical records, and faxes
• Collecting patient payments and balances
• Maintain patient demographics
• Verify insurance information
• The ability to handle multiple tasks simultaneously
• Solid written and verbal communication skills
• Solid organizational and prioritizing skills

Work Environment: Very fast-paced and ever-changing office environment, demanding deadlines and time frames, sitting at the computer 80% of the time.

Education and Basic Requirements:

• High school diploma or GED
• Medical terminology
• Knowledge of computer and relevant software applications
• Prior medical office experience preferred

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Paid training
• Uniform allowance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Grand Rapids, MI 49546: Relocate before starting work (Required)

Work Location: In person