Address
Form of work
SalaryPatient Service Specialist
Vernon Hills, IL
Full Time
When patients enter our center in Vernon Hills, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a Patient Service Specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Schedule:
- Center Location: 935 Lakeview Parkway Unit 195, Vernon Hills IL
- Type of Employment: Full Time
- Hours: Weekdays
- Pay range is $15.00-$20.00/hour
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- 1 Year of Medical Office Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
