Patient Service Representative I - Floater

Teche Action Clinic, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Patient Service Representative I - Floater Position based at our Dulac, Louisiana Clinic, but also required to float to other clinics such as Houma, Thibodaux, Edgard, Reserve and our School Based Health Centers.

JOB SUMMARY:

Performs activities related to intake and exit of patients in the medical facility by performing the essential duties and responsibilities listed below. Gathers accurate information from clients and correctly inputs this information into the medical information system. Respects and maintains the confidentiality of the organization, patients, and personnel.

JOB DUTIES AND RESPONSIBILITIES:

• Interviews patients and verifies the accuracy of demographic information each visit
• Obtain accurate financial information from patients that includes total household members, total household income, and all other pertinent information for patient profile
• Obtains appropriates signatures on consent forms, acknowledgements statements, profile sheets, and other forms required by Teche Action Board, Inc.
• Collects and verifies all Medicare, Medicaid, Third Party Insurance (verification must be through the CGM PM system, telephone, or internet)
• Inputs all demographic and financial information into the Organization's Patient Management System
• Informs the patients of his/her sliding fee percentage based on the approved sliding fee discount scales
• Collect and post all minimum fees, private pay payments, and private insurance co-payments from patients at the time of service
• Collect and post all private pay payments on account
• Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance)
• Complete deposit ticket and place in money bag along with cash collection, fill out money voucher, copy checks, print report, and attach pink copy of patient cash receipts and submit to Accounting Assistant at the end of day
• Schedule appointments for patients (return appointments, rescheduled appointments, telephone appointments, and hospital follow -up referral)
• Answer all incoming telephone calls
• Check phone voice messages and email (twice daily) once in the a.m. and p.m.
• Return all calls left on voicemail within 48 hours
• Distribute and educate patient rights and responsibility, patient brochure, complaint process, advance directives, etc.
• Distribute a healthcare questionnaire for patients to complete on every visit
• Have patient sign authorization release form for every facility they visited
• Call patients to remind them of upcoming clinic appointments
• Reminding all new patients to bring completed behavioral health packet
• Completes daily statistical report and submits to supervisor
• Assist patients with account information and account balance
• Attend monthly staff meeting

QUALIFICATIONS

Education/Experience:

• High school diploma or GED
• 2 year experience within a doctor's office or hospital environment and background knowledge of medical terminology preferred but not required
• Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds
• Licensure or ability to obtain licensure when background credentials warrant

Communication Ability:

• Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information
• Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public

Math Ability:

• Basic math skills

Reasoning Ability:

• Skill in analyzing situations accurately and taking effective action
• Skill in time management

Computer Skills:

• Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet
• Education/training or work experience in computer basics and data entry a must
• Skill in utilizing computers, data entry, output, etc. in generating reports
• Ability to utilize the EHR/PM system

Professional Skills:

• Skill in organizing work, making assignments, and achieving goals and objectives
• Knowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient care
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Ability to be culturally sensitive and effective when working with ethnically diverse populations
• Ability to establish and maintain quality control standards
• Ability to organize and integrate organizational priorities and deadlines
• Ability to work harmoniously with professional and non-professional personnel
• Ability to seek out new methods and principles and be willing to incorporate them into existing practices

Benefits Package:

• Medical, Vision and Dental Health Insurance
• Accidental Insurance
• Critical Illness Insurance
• Long Term Benefits
• Short Term Benefits
• Free Life Insurance
• 401K Plan Benefits
• Paid Vacation
• Paid Sick Time
• Set Schedule
• No Weekends
• National Health Service Corps Site
• 10 paid holidays
• Family-Friendly Work Environment
• Eligible for Student Loan Forgiveness through Federal and State Programs

Eligibility Requirements:

• All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.

**Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with TAC with the exception of an approved Medical or Religious Exemption.**