Address
Form of workWe have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Mary Free Bed: Restoring hope and freedom through rehabilitation.
Covenant Healthcare: Extraordinary care for every generation.
Summary
- Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multidisciplinary department.
- Interact in a customer focused manner during referral processing.
- Provide office support for all Scheduling and Patient Financial Services staff.
- Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outPatient Services.
Essential Job Responsibilities
- Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
- Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
- Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
- Manage calls from insurance/care managers to coordinate multidisciplinary care for patients
- Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received
- Provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
- Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
- Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
- Provide various other responsibilities and clerical/therapist support as delegated by manager
Essential Job Qualifications
- Minimum of the GED/Diploma, Associates degree preferred
- Computer experience with high accuracy level of data entry.
- Excellent telephone and customer service skills.
- Outstanding organizational, interpersonal, communication, and overall customer service skills.
- Ability to perform in a high paced environment with a positive attitude and interact with professional staff appropriately.
Preferred Job Qualifications
- Bachelor’s Degree in a health-related field
- Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.
- Working knowledge of ICD-10-CM and CPT coding classification systems.
- Knowledge of medical terminology and clinical rehabilitation.
Physical Requirements:
- Able to exert up to 10-20 pounds of force occasionally (up to 1/3 of the time)
- Able to lift, carry, push, pull, up to 10-20 pounds occasionally
- Able to sit for the majority of the time but may involve brief periods of time involving walking or standing.
- Able to use keyboard frequently (1/3 to 2/3 of the time)
Commitment to Diversity, Equity and Inclusion
Embrace Diversity, Equity, and Inclusion, by:
- Treating everyone with dignity and respect
- Opening more doors to opportunities for underrepresented cultures
- Growing talent and people
- Evaluating and eliminating disparities
- Taking action against injustices, bias and racism
- Honoring our differences and how to collaborate
- Educating staff, patients, and the communities we care for
- Restoring Hope and Freedom, together
PI218965663
