Patient Service Representative

The Center for Family Health is a Federally Qualified Health Center located in Jackson Michigan. Our mission is: Opening the Doors to Healthcare for All. We provide primary healthcare and dental services regardless of an individual's ability to pay.

We currently have a Patient Service Representative position open. This is a full-time, non exempt hourly position.

Please visit our website at www.centerforfamilyhealth.org to apply!

Position Summary:

Greet, register and collect payments from patient at time of check in and finalize office visit at check out.

All Patient Service Representatives are assigned to a Patient Care Team that is committed to "Comprehensive Team-Based Care" to meet the needs of our patients and our community. Each Patient Care Team includes providers, medical assistants, referral specialists, patient care coordinators, Patient Service reps, financial service reps, appointment specialists, social workers and dieticians.

The team-based approach is a whole person care approach that engages the patient in their health care and requires all team members to be effective and supportive communicators. A high degree of integration and collaboration is required to meet the varying and changing needs of our patients.

Essential Duties and Responsibilities:

• Greets patients in warm welcoming professional manner, utilizing excellent customer service skills at all times.
• Verifies and enters all demographic information into the electronic medical record system.
• Verifies insurance coverage on all available electronic verification systems and enters insurance information into electronic medical record including scanning all insurance cards.
• Distributes forms to patients with necessary explanation and collects forms from patients insuring proper completion.
• Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end of day process to balance the electronic cash drawer.
• Maintains cash box during each shift to ensure all cash-box money is accounted for.
• Schedules patient appointments.
• Schedules any STAT tests ordered by provider.
• Consistently and accurately utilizes department scheduling guidelines.
• Complete daily model of care steps (i.e. robust reminder calls, raking the schedule etc.).
• Participates in patient outreach.
• Other activities that assist with coordination of patient care, i.e. verbally review patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
• Conforms with and abides by all regulations, policies, work practices and instructions.
• Provides administrative support to clinical staff.

Education/Training/Experience:

• Minimum of High School Diploma
• Previous medical office experience preferred
• Knowledge of medical insurance rules preferred
• Experience using an electronic medical record preferred

The Center for Family Health is an Equal Opportunity Employer. All applicants have equal opportunities of employment irrespective of their race, color, religion, national origin, age, gender, gender identity, sexual orientation, marital status, physical or mental disability, genetic information, pregnancy, or protected veteran status, and any other legally protected class except when these factors constitute bona fide occupational qualifications.