Patient Service Coordinator / Receptionist

Rapid City Medical Center is currently looking for a Patient Service Coordinator. You will greet and assist patients in the check-in process; which includes gathering appropriate paperwork, data entry, obtaining insurance information, and verify patient demographics. You will schedule appointments, collect co-pays or other fees due, answer phones, direct calls, and take messages when applicable. This position allows you the opportunity to interact with a variety of people on a daily basis. Our Patient Service Coordinators provide a positive patient experience from the moment a patient enters to the moment they leave.

This position offers a $500 sign on bonus!

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.
We offer an outstanding benefits package that includes health, dental, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Knowledge of office policies and procedures and reception tasks.
• Knowledge and skill of how to operate office equipment and computers.
• Knowledge of Customer Service principles, concepts and techniques.
• Skills in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationship with patients, families, physicians, staff and other customers.
• Ability to organize and prioritize tasks effectively.
• Performs other duties as assigned.

DUTIES AND RESPONSIBILITIES:

• Greet patients in a polite, prompt, helpful manner and provide any necessary instructions/directions.
• Update patient information, collect minimum payment according to protocols, ensure completion of any required forms, and informs clinical staff of patient’s arrival. Maintain orderly waiting areas.
• Coordinate, schedule and reschedule patient appointments, answering questions as able or assisting the patient in getting questions answered. Answer telephone, screen calls and takes messages as needed.
• Attend meetings as required.
• Communicate with Team Leader regarding all matters relating to Patient Services, work scheduling, and clinic policy
• Perform other duties as assigned.

PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS:

Work is performed in an office environment. Work may require hand dexterity for computer keyboarding, the telephone and other office machine operations. Sitting for extended periods of time and must be able to view computer screens for extended periods of time. Work may be stressful at times. Interaction with others is constant, may be interruptive and may involve dealing with ill patients. Must maintain patient confidentiality.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skill, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.