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SalaryWelcome to CommonSpirit Health Mountain Region:
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way. Overview:
Responsible for leading, managing and overseeing operational processes and all improvement initiatives for and related to patients, families, and visitors who commented, express dissatisfaction, have complaint or grievance. Responsibilities are regional, including two or more hospitals. Responsible for ensuring each contact point through the grievance process consistently professional, proactive, and personalized. Qualifications:
Our Total Reward Offerings:
CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
Responsible for leading, managing and overseeing operational processes and all improvement initiatives for and related to patients, families, and visitors who commented, express dissatisfaction, have complaint or grievance. Responsibilities are regional, including two or more hospitals. Responsible for ensuring each contact point through the grievance process consistently professional, proactive, and personalized.
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- 2 years related experience in Healthcare, Public Relations, or Hospitality industries
- Friendly, empathetic, outgoing, optimistic, self-motivated, professional, and accessible to patients/families, physicians, staff, volunteers, and community.
- Detailed, efficient, flexible, and proactive. Exemplary written and verbal communication skills.
- Demonstrate exceptional analytical skills, critical thinking, and problem-solving abilities.
- Experience with healthcare regulatory environment
- Ability to diffuse tense situation though careful listening and sensitive response
- Associate's or Bachelor's Degree, preferred
- Patient Advocate Certification, preferred
Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
Your Connected Community: We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.
Our Total Reward Offerings:
We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:
- Several Medical, Dental, & Vision options.
- Spending Accounts including a Dependent Care FSA that can include an employer contribution
- Retirement account options with a generous employer match
- Tuition Reimbursement
- Student Loan Forgiveness, and so much more!
View more on our benefits HERE.
Pay Range: $27.28 - $42.42 / hour
