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SalaryDescription:
Patient Representative II
Department/Unit: Home Medical Equipment
Hours/FTE: 40/1.0 FTE
Expected Starting Salary Range: $18-21/hr
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's Hospital Has Been Named:
- The #1 Pediatric Hospital in the Nation - US News and World Report 2023
- On Newsweek’s 2023 list of “America’s Greatest Workplaces for Diversity”
- One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
- An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)
Market Leading Benefits Including:
- Medical coverage starting day 1 of employment. View employee benefits here: https://www.cincinnatichildrens.org/careers/benefits
- Pension plan and optional 403(b) supplemental retirement plans
- Tuition reimbursement for continuing education
- Expansive employee discount programs through our many community partners
- Referral bonus program for current staff!
- Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQIA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
- Physical and mental health wellness programs
- Clinical advancement programs and diverse career paths
- $5,000 relocation assistance
Working as a Patient Representative a at Cincinnati Children’s Hospital Medical Center in the Home Health Rehab department, you will:
- Provide assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
- Work with doctors, therapists, and clients to track patient information, medical documents, and other related information. Tracks department equipment, deliveries, and works with vendors regarding department needs.
Job Requirements:
- High school diploma or equivalent
- Two years of related work experience
Preferred Qualifications:
- Associates degree in related field, three years of related experience
- Ability to work in fast-paced environment, utilizing quick and efficient problem-solving skills
- Experience in customer-service centered role, specifically with patient families and vendors
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA)
