Address
Form of workPosting Information
Posting Information
Department
ASOD Oral Maxillofacial Surg-434200
Career Area
Administrative/Clerical Support
Is this an internal only recruitment?
No
Posting Open Date
01/08/2024
Application Deadline
01/22/2024
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Associate - Journey
Salary Grade Equivalent
GN04
Working Title
Patient Relations Representative
Position Number
00057733
Vacancy ID
P018534
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
M-F 8:00am - 5:00pm
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$32,559 - $38,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.
Position Summary
The Patient Relations Representative is primarily responsible for patient registration; maintaining clinic schedules (scheduling, canceling, modifying, and/or reconciling) in EPIC; communicating with faculty and clinical staff concerning appointments; answering phone calls; performing cashiering duties; verifying insurance eligibility.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
The successful candidate must demonstrate very strong interpersonal, communication (both oral and written), and organizational skills. The ability to multi-task, including scheduling appointments and answering multiple lines, while meeting with students, residents, and faculty is essential.
Preferred Qualifications, Competencies, and Experience
Prior experience using EPIC (electronic medical record system). Proficiency in dental and medical terminology is essential. Must be proficient in Microsoft Office Suite, including Word, Excel and Outlook.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/272432
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Posting Information
Department
ASOD Oral Maxillofacial Surg-434200
Career Area
Administrative/Clerical Support
Is this an internal only recruitment?
No
Posting Open Date
01/08/2024
Application Deadline
01/22/2024
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Associate - Journey
Salary Grade Equivalent
GN04
Working Title
Patient Relations Representative
Position Number
00057733
Vacancy ID
P018534
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
M-F 8:00am - 5:00pm
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$32,559 - $38,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.
Position Summary
The Patient Relations Representative is primarily responsible for patient registration; maintaining clinic schedules (scheduling, canceling, modifying, and/or reconciling) in EPIC; communicating with faculty and clinical staff concerning appointments; answering phone calls; performing cashiering duties; verifying insurance eligibility.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
The successful candidate must demonstrate very strong interpersonal, communication (both oral and written), and organizational skills. The ability to multi-task, including scheduling appointments and answering multiple lines, while meeting with students, residents, and faculty is essential.
Preferred Qualifications, Competencies, and Experience
Prior experience using EPIC (electronic medical record system). Proficiency in dental and medical terminology is essential. Must be proficient in Microsoft Office Suite, including Word, Excel and Outlook.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/272432
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
