Patient Relations Coordinator/ Surgery Front Office

Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia and the Ohio/Kanawha River valley regions for nearly 25 years, and we are now in the Roanoke, VA market! Our mission is to provide an excellent and optimal patient experience in our state-of-the-art facilities. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees? career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.

Not only do we offer competitive wages, but we also offer a significant benefits package which includes zero premium deduction medical/dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/day-time only schedule with short Fridays!

Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

• Provides customer service support to patients

• Scheduling appointments

• Conducts patient check in/ check out

• Scans/ files

• Collects patient payments

• Maintains clean and professional working environment, including the waiting room

• Answers patient phone calls

• Confirms appointments

• Assists with charting

• Confirms patient insurance

• Maintains strict confidentiality

• Ensures exceptional customer experience

• Any duties required to maintain patient flow and any other extra duties as assigned