Patient Registration Representative ER

French Hospital Medical Center located in San Luis Obispo California has been named one of the Nation’s 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac orthopedic and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland Forbes and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education resources and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go towww.dignityhealth.org/FrenchHospital.

Job Summary: 

The Patient Access Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.

Minimum Requirements:

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. 2 years preferred.
• Knowledge of charity care programs as well as the various government and non-government programs preferred.
• High School diploma, GED or equivalent. Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Experience in requesting and processing financial payments.