Address
Form of work
SalaryResponsibilities
- Manage multi-line inbound calls in a timely manner
- First-line patient triage for emergency appointments
- Follow communication “scripts” when handling different topics
- Identify customers’ needs with appropriate responses, or route/escalate calls to designated team members
- Be a quick learner of information that may change regularly related to scheduling and/or patient care
- Effectively communicate reason, urgency, and patient information for referrals
- Retrieve necessary documentation for in-coming referrals or surgical co-management
- Process cancellation and waiting lists alongside appointment reports
- Validate vision and medical insurance information. Retrieve authorizations as necessary
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support, call center, or patient representative role
- Strong phone and verbal communication skills along with active listening
- Ability to adapt to caller’s needs and personality type while following communication scripts and standards
- Excel in fast-paced environment
- Maintain knowledge to distribute accurate, up to date information
- Ability to manage time effectively
- High school degree
- Healthcare experience preferred
Job Type: Full-time
Pay: From $10.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Uniform allowance
Schedule:
- Monday to Friday
Work Location: In person
