Patient Registration Representative

Position Title: Patient Registration Representative

Reports To: Patient Services & Patient Registration Supervisor

FLSA Status: Non-Exempt

Employment Status: Full-Time or PRN

Summary: Provides indirect patient care in the hospital. Meets the communication needs of the patient /family, departmental staff and medical staff. Implements directions from physicians and nursing staff.

Qualifications

• Education: * High school diploma*
• Licenses/Certification:
• Current BLS certification (Or obtained prior to start date)
• Current MOAB or CPI Certification or obtained within 90 days of employment
• Experience :* 1-year experience in an acute patient care setting*
• Insurance/Preauthorization experience helpful

Essential Functions:

Job Specific

• Handle all inquiries upon patient intake
• Basic Computer knowledge
• Ensure all papers are properly filled out and input into system
• Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in.
• Obtain signed statements/forms.
• Perform insurance data entry and enter in co-insurance/co-payments.
• Collect balances due at time of check out.
• Direct patients to relevant areas of building.
• Answer phones in polite manner, communicates information to the appropriate staff or family
• Keep admission desk and lobby clean and organized, including but not limited to cleaning patient restrooms.
• Contact nurses and doctors about patient inquires
• Maintain good working relationships both within the department and within other departments.

Company Specific

• Adheres to dress code. Appearance is neat and clean and wears appropriate identification while on duty.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the center.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Complies with relevant regulations and standards and policies governing safe workplace environment (OSHA, etc).

Job Types: Part-time, PRN

Pay: Up to $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Healthcare setting:

• Acute care
• ER
• Hospital
• Inpatient
• Outpatient

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• preauthorization/insurance: 1 year (Required)
• Hospital Registration: 1 year (Required)

Work Location: In person