Patient Outreach Specialist

Join our HomeFree team!

HomeFree Pharmacy Services is looking for a competitive and talented Pharmacy Patient Outreach Specialist for our Growth Team. Become part of a caring, professional team that is instrumental in providing the highest quality care while developing your career with an industry leader. We depend on this position to serve our customers and fulfill our promises of compassion, excellence, and reliability!

Job Responsibilities

• Generate new customer opportunities via inbound leads and outbound cold calls
• Call referrals to initially sell our medication management program and set up clinician follow-up appointment.
• Collect, record, and accurately maintain pertinent patient information using our Customer Relationship Management (CRM) system
• Meet/exceed daily, weekly, and monthly performance goals established for the position in the areas of producitivty, quality, and customer satisfaction to support business growth.
• Learn and understand basic knoweldge around the pharmacy industry and the populations we serve.

Requirements and Qualifications:

Education:

• Bachelor’s Degree (preferred, but not required).

Qualifications:

• The ideal candidate will possess an energetic team spirit, motivational attitude, and strong customer service, interpersonal and organizational skills.
• Proven Inside Sales Experience (6 months call center experience or equalivant role preferred)
• Must be comfortable with fast paced inbound and outbound calls (80+day)
• The ability to multi-task and maintain high productivity in a busy, fast-paced environment is essential.
• Strong computer and data entry skills.
• Experience with Salesforce or a similar CRM (Preferred)
• Professional, compassionate, and positive demeanor.
• Excellent verbal and written communications skills

HomeFree is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability, or veteran status.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Inside sales: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person