Patient Navigator- Ambulatory

Summary:

The Patient Navigator serves as a consistent care coordinator throughout the continuum of care for patients and families throughout their healthcare journey. A Patient Navigator helps patients communicate with their healthcare providers so they get the information they need to make decisions about their health care. Coordinates communication with providers and other healthcare team members on behalf of the patient without close supervision.

Education Requirement:

Successful completion of an approved Medical Assistant program.

Experience Requirement:

Two (2) years of OB/GYN outpatient office or related experience required. Hospital experience preferred.

Licensure/Certification Requirement:

Medical Assistant Certification

Patient Navigator Certification preferred

Key Job Responsibilities:

• Creates a seamless flow through the health system to facilitate the patient’s care.
• Facilitates improved health care access and quality for underserved populations through advocacy and care coordination
• Offers prenatal-specific health education, support, and connect patients to pediatric care, new mother's resources, and community support
• Organizes schedules and manages appointments for patients to ensure they receive services in a timely manner
• Facilitates communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
• Manages health care records
• Informs the patient on financial aspects of care and linking patient to financial resources as needed.
• Proactively manages relationships with patients.
• Accommodates interpretive language services when needed
• Manages follow up visits and ensuring continuation of care and linkage to community resources
• Works Collaboratively with all members of the healthcare team to meet the patient needs.
• Identifies and communicates any social challenges faced by the patient.
• Maintain visibility and accessibility to assigned patient base.
• Effectively manage time, workload and resources.
• Performs other job functions as assigned or requested.

Knowledge/Skills & Abilities

• Understanding of healthcare facilities and processes.
• Must have excellent communication skills.
• Strong computer and organizational skills.
• Strong customer service skills.
• Ability to display sensitivity and compassion.
• Attentive to details and ability to follow through.
• Ability to prioritize assigned tasks.

Supervision Provided by this Job:

• There are no supervisory or lead responsibilities associated with this role.

Physical Demands/Conditions:

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The employee is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Ability to react quickly to emergency situations.

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