Patient Liaison- Day Shift

*** Shift Available Sunday-Tuesday 7am-7:30pm***

The Patient Liaison works in a fast-paced environment providing administrative support to the multidisciplinary team providing crisis services. Duties include fielding telephone calls, scheduling appointments or meetings, ordering and receiving supplies, receiving, and directing visitors, word processing, registration and insurance verification, and filing. Strong software skills are required, as well as Internet research abilities and strong communication skills.

Essential Job Functions:

• Greets and welcomes incoming patients, community members and arriving professionals, including answering phone calls
• Registers incoming patients into the electronic health record and verifies insurance
• Assists in the intake and discharge process for patients
• Assists in the involuntary process of Title 36, as needed for patients
• Coordinates the chair assignment, patient contact information and information from outside agencies
• Assists as requested by the multidisciplinary team in administrative tasks for the center
• Other duties as assigned
• Depending on setting, may also:
• Float among various clinical services, where qualified and competent

Qualifications:

• High School Diploma or Equivalent required
• Level 1 Fingerprint Clearance Card, or ability to obtain upon hire required
• 3 years of administrative experience preferred

Physical Demands

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Occasionally required to use hands
• Continually required to talk or hear
• Occasionally required to lift/push light weights (less than 25 pounds).
• Specific vision abilities required for this job include: close vision, distance vision, peripheral, depth, and ability to adjust or focus.

COMPETENCIES

• Interpersonal Skills – Able to keep emotions under control and navigate situations with composure; able to clearly articulate complex ideas to others; demonstrates excellent work ethic and integrity to see assignments through to the end; capable worker who inspires others and can take charge when work needs to be finished; maintains a positive attitude that helps others keep stress levels down and generates a feeling of optimism in the workplace; and able to accept constructive criticism.
• Integrity – Communicates accurate, factual information openly; able to exercise a broad understanding of situations, giving the benefit of the doubt to others and a change to articulate concerns or interest; cares about outcomes, willing to go to considerable effort in order to make a valuable difference; demonstrates responsibility through the use of care and foresight in carrying out a task; and understands what is needed and provides effective solutions to remedy the situation by responding promptly to requests and accommodating accordingly.
• Professionalism – Demonstrates a desire to build and maintain a reputation as a professional—to learn the ropes, to follow advice of a trusted mentor and to seek training and development for personal growth; conveys confidence in their organization role and self; acts responsibly and fair in all work activities; acts within a developed personal code of ethics that includes legal, ethical and honest intent; follows all company policies and procedures; and shows poise and calm to workers during tough situations and when making high-pressure decisions.
• Initiative- takes charge, shows a willingness to get things done and take responsibility; readiness to embark on bold new adventures, implements a new strategy or plan to solve a problem or improve a situation.
• Dependability & Reliability – inspires full confidence from co-workers and leadership that one will get the support or assistance required; will complete tasks in a complete and appropriate manner, competently and consistently; attends shifts as scheduled and avoids calling-out whenever possible.
• Willingness to Learn – Exhibits a desire, wish and readiness to acquire new knowledge and develop; demonstrates by embracing emerging technology, is eager to be more qualified and keep up with modern trends.
• Resilience – Cultivates a belief in the ability to cope with any problem or issue; promotes a sense of community, support and connectedness in the workplace; seek reward and empowerment through being helpful to others; cultivate positive emotions and an attitude of survivorship that activates strength to get through hardship, promote learning through challenging experiences.

WORK ENVIRONMENT

• Typical medical office environment
• This role routinely uses standard office equipment such as computers, phones, and photocopiers
• Travel to company and each clinic location as may be necessary