Patient Liaison

The Patient Liaison is responsible for facilitating communication between patients and providers in the healthcare setting. As a Patient Liaison, you will become an expert in helping our patients get in for their valuable dental cleaning appointments. You will become their Patient Advocate, helping them achieve and maintain dental health through regular cleanings.

You must have excellent communication & customer service skills, as well as be computer savvy. Insurance knowledge is helpful, but we will train you.

Hours: Flexible hours from 4-6 hrs/day, 16-36 hours per week.

Pay: Competitive Compensation with Bonus Pay!

Full-time: Benefits available are medical insurance, dental coverage in the practice for you and your immediate family, a retirement plan, paid time off and paid holidays.

Responsibilities:

• Reaching out to patients overdue for their cleaning appointment via the phone primarily, but also by text and email, with the goal of getting them in for their cleaning.
• Maintain, manage and ensure daily hygiene appointment hours are booked.
• Confirm hygiene cleaning patients for the following day.
• Challenge yourself by learning Key Performance Indicators for maintaining a booked cleaning schedule.
• Maintain our system for Phone Call, Text, Email, Voicemail & Patient Communication Platform for cleaning appointment reminders and campaigns.
• Occasionally help answer incoming calls.

Required Skills/Abilities:

• Professional appearance and enthusiastic demeanor
• Basic office skills such as typing and filing
• Exceptional organizational skills and attention to detail
• Excellent telephone etiquette
• Knowledge of multi-line phones
• Excellent customer service and sales skills
• Ability to work independently and with a team

If you are the right fit for this position, please apply with resume and cover letter. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 16 – 36 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Compensation package:

• Bonus opportunities
• Performance bonus

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Call center: 1 year (Preferred)

Work Location: In person