Patient Intake Representative

Job Responsibilities:

Provides coordinated care to patients by developing, monitoring, and evaluating interdisciplinary care.

Job Duties:

· Orients and educates patients and their families by meeting them; explaining and initiating the patient care process; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.

· Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.

· Monitors delivery of care by completing patient information; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.

· Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.

· Respects patients by recognizing their rights; maintaining confidentiality.

· Maintains quality service by establishing and enforcing organization standards.

· Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

· Contributes to team effort by accomplishing related results as needed.

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person