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SalaryPatient Financial Coordinator Supervisor
Who We Are
We are a team that is focused on patient care and quality. Behavioral Health Group (BHG), is a leading provider of opioid addiction treatment services. BHG provides medication assisted treatment and counseling services in a conventional outpatient setting. At BHG, we are committed to the belief that addiction is a brain disease, not a moral failing. We believe that with hope, respect, and caring, real recovery is possible.
Why work at BHG?
We grow better together! At BHG we believe in investing in our team members and growing careers through role-based training and promotional opportunities. Join our team members and thrive in our people first culture that is rooted in diversity and inclusion and offers many other tangible opportunities such as:
- Benefits: Your choice of three different benefits programs including health, life, vision, and dental insurance, a tuition reimbursement program, and 401K discretionary match
- Bonuses: We offer competitive pay, annual increases, bonuses, certification/license completion
- Paid Time Off: In addition to paid vacation and company holidays, BHG also provides paid time for training, voting, sick or personal time off
- Work/life Balance: Many of our locations offer flexible work schedules
- Additional Benefits: Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and more
- Career Pathing: We are growing and promote from within
- Self-Care: We offer a self-care series as well as an Employee Assistance Program
BHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers operating almost 120 locations in 24 states, and counting. Please ensure you check out our open opportunities in other locations/states as we offer relocation assistance to help support your career.
Responsibilities
- Monitor and ensure accuracy, compliance, and uniformity in financial operations.
- Provide new employee training as well as continued training on projects or new procedures to current staff.
- Mentor individuals through regular communication and feedback.
- Educate internal departments on payer guidelines and procedures, including developing and maintaining training information.
- Monitors funding throughout the treatment phase of all assigned clients. Responsible for working with counseling staff, intake staff, and referents to finalize all necessary authorizations
- Performs various actions and projects including and not limited to; quarterly commercial insurance audits, weekly pending authorization follow-up, creating/updating training guides, trainer for new hires, troubleshoot difficult accounts and identify payer payment trends and bring to revenue cycle management’s attention.
- Completes daily deposits for paper checks along with credit card and cash transactions received.
- Checking insurance eligibility for all clients at least once per month, if not twice
- Provides customer service to internal staff, and third-party payers by researching accounts and communicate to internal billing department to trouble-shoot.
- Handles escalation patient matters in a respectful-face saving manner.
- Auditing client accounts to ensure that client registrations are complete and accurate and all required information per request of payor has been provided and copy available in client record.
- Fill in and/or coordinate with staff during scheduled and unscheduled absences
- Assists with audits and communicate trends.
- Other duties as assigned
Qualifications
- Associates degree or equivalent combination of education and experience preferred
- Two to three years of Accounts Receivable and/or revenue cycle experience.
- Knowledge of third-party payer requirements including federal, state, and private health care plans and authorization process.
- A minimum of one to two years’ experience in a lead position, preferred
- Identifies and implements problems to solutions.
- Excellent communication and customer service skills
- A minimum of one-year freedom from chemical abuse problems
GREAT Opportunities - Our Team Members are motivated self-starter’s who excel in a fast-paced environment and become a valued member of our team.
GREAT People - Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.
GREAT Support - We are committed to providing the training, information, and corporate support necessary to facilitate your success.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
