Patient Financial Advocate

Location: Quorum Heartland Regional Medical Center (Onsite)
Shift: Monday-Friday 8:30am-5pm
As our Patient Financial Advocate - Financial Counselor Representative, you'll be responsible for counseling uninsured and or under-insured patients to attempt to obtain a paying funding source. You will educate patients on their responsibilities and potential options. You'll be responsible for accurately and compassionately explaining to the patient their financial obligation during their counseling session. In this role, the successful employee must display a strong sense of patient care and attention to detail.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology, health plans, and the ability to be a liaison between multiple entities. Previous experience as a financial counselor with a background in medical terminology and understanding State and Federal assistance programs is a plus. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. You may need to be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.
At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit: r1rcm.com/careers.
Here's what you can expect working as a Patient Financial Advocate - Financial Counselor Representative:
Screening & Conversion Activities:

• Complete a financial screening for uninsured patients and identify financial assistance programs for patients unable to meet their financial obligations.
• Contact/check insurance carriers and websites for non-automated eligibility and act as an advocate for the patient.
• When limited benefits plans are identified, counsel patients on their insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Explain financial responsibilities for services received, payment options, and point of service collections on procedures to patients or parties responsible for payment.
• Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.
• Provide patients and their families support with gathering necessary documents for Medicaid or assistance programs.
• Familiar with all funding source options.
• Assist in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities.

Inter-Department Collaboration:

• Serve as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.
• Notify manager, physician and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.
• (Optional addition based on role) May be expected to travel to cover nearby facilities.

Metric-Driven Performance:

• Consistently meets productivity goals and drives high quality work output.

Strong Customer Service:

• Provide excellent customer service by continuing going above and beyond to create a great experience for patients.
• Perform all other duties and projects as assigned.

Required Qualifications:

• High school diploma
• Excellent customer service and communication skills
• Attention to detail
• Ability to multi-task and navigate between multiple systems simultaneously
• Ability to quickly develop trust and rapport with patients
• Ability to communicate with compassion and authenticity relating to sensitive topics

Desired Qualifications:

• Previous experience as a financial counselor with background in medical terminology preferred
• Hospital or relevant healthcare experience a plus
• Understanding of State and Federal assistance programs

At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state, or local law. We are committed to providing a workplace free of harassment.
If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or careers@r1rcm.com for assistance.
For this US-based position, the base pay range is $14.00 - $18.86 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Learn more about Benefits at R1
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

• Comprehensive Medical, Dental, Vision & RX Coverage
• Paid Time Off, Volunteer Time & Holidays
• 401K with Company Match
• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
• Tuition Reimbursement
• Parental Leave

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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