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Form of workAt Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Maternal Fetal Care Center (MFCC) at Boston Children’s Hospital – in affiliation with Brigham & Women’s Hospital – provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and supportive care, our fetal specialists are increasing the chances of survival and the quality of life for many newborns. We offer compassionate care and support that extends throughout childhood – from prenatal diagnosis and counseling through treatment and long-term follow-up. Learn more about the Maternal Fetal Care Center here.
The Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
- Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians and supervisor
- Administrative:
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Process Improvement:
- Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
- Assisting in implementing change in internal systems and procedures
To qualify, you must have:
- High school diploma / GED required; Bachelor’s degree preferred
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
