Patient Experience Program Manager

Patient Experience Program Manager / RN

Job Summary:

This job is responsible for providing professional expertise, coaching and guidance to employees, healthcare providers and leadership in support of the creation of a strong and sustainable culture of patient-centered care that helps to deliver on Skagit Regional Health’s (SRH) mission to continually improve the health of our communities serving with compassion and respect, one person at a time. Work focuses on change that will bring about positive Patient Experience, heightened employee engagement, and greater competitive advantage. Inasmuch as Patient Experience is a mission-critical key to the future success of the organization, work goes beyond clinical experience of care to all interactions and touch points, with focus on alignment across all segments of the continuum and the spaces in between. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply. The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.

Education:

Bachelor’s degree in Nursing, Health Administration, Business Administration, Organizational Development, Public Health or related field and five years of related work experience that demonstrates the attainment of the requisite job knowledge, skills/abilities or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position required. Master’s degree in a related field is preferred.

License/Certification:

Current Licensure as a Registered Nurse in the state of Washington is strongly preferred. Current Certified Patient Experience Professional preferred.

Experience/Training:

Minimum of five years’ experience in healthcare with at least two years of progressive management or the equivalent and experience with change management and lean six sigma principles working in a highly complex, integrated health system.

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Job Type: Full-time

Pay: $31.77 - $47.66 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Work Location: In person