Patient Entry Team Member

Position Summary:
Responsible for greeting all patients and visitors to the practice at front desk and/or check out. Schedules patient appointments. Serves as a liaison between the patient and clinical staff. Participates in staff meetings and follows the general policies and rules of conduct as outline in the employee handbook.

Essential Functions:

Patient Entry Desk Check In:

• Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
• Present forms to be filled out or consents to be signed on tablets, provides any assistance needed by patient.
• Scans driver's license/photo identification and both sides of insurance card(s), verify current information on file is accurate and up-to-date.
• Verify and update, when necessary, all demographic and insurance information on established patients at each visit.
• Provides HIPAA Privacy Notice to patient, along with acknowledgement form for patient's/legal guardian's signature on tablet.
• Monitors and modifies providers' scheduling templates as necessary to maximize efficiency.
• Responsible for cleanliness of patient reception area.
• Keeps patients informed of any delays in being taken back by clinic staff.
• Maintains professional image through appropriate attire and grooming.
• Performs daily tasks as needed.

Check-out/ Chicago Skin Science Store:

• Check out patients and provide products for sale or samples for testing, using card on file
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays).
• Accurately enter all patient charges into the practice management system.
• Post any collected monies to appropriate line items.
• Explain all charges to patients including any fees they will be responsible for (if patient is responsible for deductible after checking benefits).
• Completes daily batch reconciliation.
• Balance all charges and collections showing in computer against encounter forms and all money collected.
• Count change drawer, assures that all money is accounted for. Notify the Patient Entry Coordinator, Revenue Cycle Coordinator, or Practice Administrator immediately if there is a discrepancy (over or under).
• Put finished deposit and balance sheets in cash box.
• Describe skin care products benefits and uses, along with Store associate, for patient usage.
• Schedule follow up appointment if not already done in exam room by MA.

Requirements:

• Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA guidelines.
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service, communication skills and telephone etiquette.
• Ability to understand patient's needs and concerns.
• Ability to work as a Team Member.
• Ability to manage multiple tasks simultaneously.
• Organized with attention to detail.
• Computer proficiency.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 coding.

Education:

• High school diploma or equivalent.

Experience:

• Two years minimum experience in a physician medical practice preferred.