Patient Engagement Specialist

Join one of the nation's fastest-growing Telehealth companies!
We offer the ideal, caring, passionate healthcare professional the exciting opportunity to become involved in the tele-health/telemedicine industry through our unique technologically driven healthcare programs including Remote Patient Monitoring (RPM) capabilities.
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Community Wellness works with our partners to provide an all-encompassing, patient centric approach to care. We connect technology, community, and clinical coaching to improve patient outcomes plus improve your bottom line - Closing the health equity gap one patient at a time.
We provide our teammates a remote working environment (in most circumstances), outstanding earnings potential, competitive benefits, and personal recognition and advancement.

We are hiring for two positions in the Danville, KY area:
8am - 4:30pm EST Mon - Fri & 11:30am - 8pm EST, Mon - Fri
THESE ARE FULL TIME, W-2 ROLES!!!
We are looking for a motivated, organized, and talented Patient Engagement Specialist to join our team, focusing on providing excellent customer facing support and follow up. This would include, but not limited to patient appointment setting and follow up, answering our inbound 1-800 calls and overall patient customer service for our growing organization. Become part of a team where your power to improve lives is exponential.

Job Purpose:
Responsible to provide remote technical support & training for elderly patients using digital devices to measure their vital signs daily. Will work to support of a large team of Health and Wellness Coaches who work directly with patients to drive better health outcomes.

Responsibilities:

• Provides excellent customer service for all Patient Engagement activities.
• Drives patient appointment compliance with outstanding follow up and appointment setting skills.
• Provides world class technical support to Medicare aged patients monitoring chronic conditions from home.
• Acts as the point of escalation for CW Health and Wellness Coaching team when patients are having issues with CW apps, devices provided, and general problem solving to assist patients directly.
• Engages in direct patient contact to assist in overall problem solving and patient satisfaction.
• Understands and meets compliance with all HIPAA related data and interactions.
• Drives monthly Medicare compliance through prescribed outreach methodology, and timely follow up with patients.
• Responds to incoming calls and messages according to internal service level agreements.
• Provides internal support by collaborating across departments to drive issue resolution
• Understands tracking specific metrics associated with role.
• Performs other duties as assigned.

Required Education, Experience, Certifications / Licensure, & Skills:

Here are our MUST HAVES:

• Associates degree in business, healthcare management, or related field and THREE to FIVE years of customer service/tech support experience OR the equivalent combination of education and experience
• Experience resolving shipping issues (Shopify experience a plus)
• Experience using multiple software applications and multi-tasking
• Excellent verbal communication skills and professional demeanor/presentation
• Ability to adjust engagement style based on customer needs to provide an exceptional experience
• A positive, collaborative attitude to work in a team environment to meet the needs of all patients
• Exhibits a high level of patience and compassion to work with novice technology users (aged 65+)

Preferred Experience and Skills:

• Multilingual/bilingual (Spanish) strongly preferred
• Candidates with a background or experience with consumer customer service, tier 1 remote technical support, supporting tech novices with device/app setup, and five years of remote customer service experience preferred.

Requirements:
Job Type (FLSA Status):
Pay: $19.24 to $21.64 = $40,000.00 to $45,000.00 per year
Location: Work From Home

What We Offer

• Competitive compensation package specific to the role
• Competitive benefits package including medical, dental, vision, life, disability insurance, 401(k) retirement plan, paid time off, paid holidays, stock ownership potential (benefits are for full time W-2 employees ONLY) CONTRACT (1099) ROLES DO NOT QUALIFY FOR OUR BENEFITS PACKAGE.

Do YOU have what it takes? Apply immediately to speak with us about beginning a rewarding career with Community Wellness Technology!
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Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Work Location: Remote