Patient Engagement Coordinator

To be considered, apply at this link: https://lumeris.wd1.myworkdayjobs.com/en-US/LC/details/Community-Health-Worker-2_R0006370

Interested in joining our brand-new, tech-fueled care team and making a difference with our patients? We are hiring work-from-home (with the potential for occasional field visits) coordinators to engage our members over the phone and schedule appointments.

Responsible for engaging patients to schedule, coordinate and optimize in-home and virtual health assessments. Supports outreach efforts to improve population health management, including cost, quality, access, network optimization, and general principles of documentation and coding. Supports and impacts the success of the program by engaging patients to promote adoption of health assessments.

Primary Responsibilities

• Completes outreach to patients telephonically to engage, promote, and schedule house calls visits, either in the home, in-office or virtual appointments.
• Maintains targeted call averages and other key metrics that ensure program success and volume goals are met.
• Provides patient education on purpose of the assessment, benefits and available services and screenings.
• Assists patient/family with scheduling appointments with appropriate providers/staff; and coordination of durable medical equipment (DME) and supplies.
• Follows established protocols. Escalates urgent and/or life-threatening concerns appropriately.
• Leverages engagement and other soft skills to ensure patient satisfaction.
• Connects patients to appropriate resources based on identified needs, such as Case Management or Customer Service.
• Understands market practices and collaborates to achieve population health initiatives.
• Performs other duties as assigned.

Qualifications

• Associate’s in healthcare related field, LPN, or equivalent with advanced training
• 1+ years of healthcare experience (i.e., health coach, medical assistant, practice-based role, patient navigation, etc.) or the knowledge, skills, and abilities to succeed in the role
• Ability to operate in a fast-paced and dynamic environment
• Effective communication skills with the ability to interact with multi-disciplinary teams and patients
• Good time-management and project management skills, including the ability to plan, interpret basic processes/programs, escalate issues in a timely fashion, and ensure adherence to timelines
• Strong organization and customer service skills, detail-oriented, and ability to consistently meet and track timelines and goals

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Patient demographics:

• Older adults

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Maryland Heights, MO 63043: Relocate before starting work (Required)

Work Location: Hybrid remote in Maryland Heights, MO 63043