Patient Coordinator

Full-Time Patient Coordinator
Ivy Rehab Physical Therapy
Muskegon, MI - Norton Shores
Check us out! - https://www.ivyrehab.com/about-ivy/
Ivy Rehab Network is a leading national provider of outpatient orthopedic rehab and the largest pediatric rehab provider in the U.S. We are an entrepreneurial organization that champions clinical and professional growth. We provide exceptional resources, structure, leadership, mentorship, and career advice to our teammates to set them up for success.
At Ivy Rehab, you are not just an employee; you are a valued teammate!
OUR VALUES:
One Ivy – Love what you do – Do the right thing – I belong – GSD (Get stuff done) – Grow – Serve others
POSITION SUMMARY:
We are seeking a driven individual with passion for helping patients live life to the fullest. Our ideal teammate is self-motivated with a desire to grow professionally, providing support to our clinicians that results in best-in-class care and exceptional patient outcomes. Interested in learning more? We invite you to apply today so we can connect with you!
SUMMARY OF BENEFITS:

• Professional and personal growth opportunities
• Smaller community vibe with bigger company benefits
• Competitive base salary + bonus potential
• Benefits package including medical, dental, vision, and 401k match
• Generous PTO and Holidays
• Find out more! – https://www.ivyrehab.com/careers/

CORE RESPONSIBILITIES:

• Provide exceptional customer service to ensure clinic efficiency and positive patient experiences
• Schedule new and current patient appointments
• Screen and refer incoming phone calls and clinic visitors to ensure accurate and positive clinic communication and facilitation
• Verify insurance benefits, prescriptions, and authorizations
• Oversee the collection and reconciliation of required insurance co-payments and patient private pay
• Maintain and oversee proper performance of front office staff

QUALIFICATIONS & SKILLS:

• 3-5 years administrative/office experience in a medical field
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Exceptional written and verbal communication skills and bedside manner
• Outstanding time management and ability to multi-task
• Proven exceptional customer service and patient care experience
• Self-motivated with the drive to exceed patient expectations
• Experience using Microsoft applications (Excel, Word, and Outlook programs)
• Ability to adapt and be flexible with changes in workload

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.
ivyrehab.com