Patient Contact Center Associate

FamilyCare Health Centers is looking for Patient Contact Center Associates at our St. Albans, East location.

Physical Requirements:

• Must be able to regularly talk and hear.
• Must be able to frequently stand, walk, sit, stoop and reach.
• Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more.
• Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualifications:

• High school graduate or equivalent.
• A pleasant voice.
• Must have the ability to operate computer systems.
• Must be friendly and personable.
• Excellent customer services skills required.
• Conflict resolution skills preferred.
• Excellent verbal and written communication skills and effective interpersonal communication skills.
• Computer experience preferred.
• Working knowledge of medical terminology preferred.
• Health care experience preferred.

Basic Function:

Responsible for handling a large number of calls in a timely manner with a focus on excellent customer service.

Responsibilities:

• Achieve desired customer service levels.
• Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
• Obtain complete and accurate information when taking phone messages/patient cases.
• Follow standardized schedule templates.
• Manage large amounts of calls in a timely and effective manner.
• Routing calls appropriately.
• Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
• Providing excellent customer service.
• Researching customer problems.
• Identifying customer needs while providing the right solutions to customers.
• Doing appointment reminder calls the day before for any patient that have not confirmed their appointment.
• Other duties as assigned.