Patient Concierge

Join our growing plastic surgery practice!

Job Description

At Marotta Plastic Surgery Specialists (MPSS), we’re a collective group of passionate team members dedicated to providing transformational plastic surgery, aesthetic services, and hair restoration. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core values that underpin everything we do across all of our business-our PACT:

· Patient-Centric Model: We aim to create a positive, energizing and rewarding environment focused on finding the best ways to empower our patients and improve their daily lives.

· Attitude is Everything: we commit to adopting a positive attitude every day and creating a positive environment for our patients and our staff to thrive in.

· Commitment to Care: We do everything we can to protect the health, safety and well-being of our patients and each other.

· Team Players Are A-players: We cultivate a culture that values personal growth as well as strong relationships.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at MPSS and get the best of both worlds – a growing and innovative plastic surgery practice that retains a family-oriented environment.

A Little Bit About Our Team

Marotta Plastic Surgery Specialists is a unique practice with a strong team spirit. We are guided by our set of values that differentiates us from other medical offices. We provide unparalleled care and treat our patients, as well as each other, like family. We acknowledge hard work, encourage personal and professional growth, and celebrate when we reach our goals. Our entire team works together to fuel a thriving MedSpa and busy outpatient surgical facility. Check out our website (www.MarottaMD.com) and social media to learn more about us! If you're a good fit for the position, you won't skip this step.

Your Role

Marotta Plastic Surgery Specialists is looking for an experienced Patient Concierge who has a passion for aesthetics and is excited by the challenge of multitasking in a busy office. The ideal candidate is interested in getting to know people, listening to their needs and helping them find solutions to their problems. When the phone rings - you can't wait to answer it to see who you can help next! Whether on the phone or face to face, you enjoy the process of sales and strive to give concierge-level customer service. Our patient experience staff excel at closing leads, measuring results, and constantly improving performance. They act as liaisons between patients and clinical staff and therefore must be good communicators who can keep a lot of balls in the air. If you're looking for a positive work environment where you can use your skills to help a practice grow, you may be the right fit for this diverse front-end Patient Concierge position.

Here You’ll Get To

• Connect with patients on the phone and in person
• Identify patient needs and take proactive steps to maintain positive experiences
• Develop in-depth knowledge of all of our providers, treatments, procedures and products at our practice and effectively educate patients about all that we offer
• Efficiently assist patients with scheduling of appointments (retention)
• Communicate with clinical team to ensure smooth patient flow
• Maintain rewards programs for patients
• Answer high call volume / multiple phone lines
• Assist patients with the check-in/out process with concierge-level service
• Tend to patients in our lounge ensuring receipt of a luxury brand experience
• Perform various clerical and general support duties
• Participate in meetings and team planning sessions

About You

• Exceptional phone skills- Enjoys engaging with people on the phone
• Computer skills – ability to learn medical software (EMR)
• Strong communication and people skills
• Ability to work as a team member in a fast-paced environment
• Kind and empathetic
• Problem solver
• Emotional intelligence
• Sunny, outgoing disposition- People person
• Welcomes the challenge of converting leads to sales
• Persuasive
• Able to set and reach goals - driven

We’d Love It If You Also Had

• Prior experience in a medical setting (Plastic Surgery and Dermatology office experience a plus)
• Sales/Marketing experience
• College degree

About Us

At Marotta Plastic Surgery Specialists, our team has helped thousands of patients through empowering, transformational experiences. With over 14,000 patients cared for, over 2,500 5-star reviews, and over 9,000 aesthetic procedures performed you can see how we are Long Island’s top plastic surgery experience. Our staff is very friendly & supportive and are extremely dedicated to providing our patients with the highest level of care. We are looking for the right fit in a candidate - skills and personality. Benefits available, salary hourly with rate depending on experience. This is a full-time position (40 hour/wk minimum). The practice is open Monday through Friday from 7am – 7pm. Your hours will be set in advance but may be varied based on what is needed given the practice’s staffing needs (eg. You may cover early hours some days and late hours other days. It will be a set schedule and not varied week to week).

Love this job and want to apply?

Click the “Apply” link at the top of the page!

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for Marotta.

Thanks for your interest in working for Marotta Plastic Surgery Specialists. We love it here, and think you will, too.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Bereavement leave
• Disability insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Uniform allowance

Healthcare setting:

• Ambulatory surgery center
• Med spa
• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Office: 2 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person