Patient Companion Lead

Aloha Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. Aloha’s parent company, VPNE, has been collaborating with the world’s finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping Aloha/VPNE build its brand – all while working at the world’s most prestigious healthcare institutions.
 
Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse?
 
If so, you belong at Aloha. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients’ hospitals perform at the highest levels.
 
Apply today to jump-start your future!

Roles and Responsibilities

The Patient Companion Lead (PCL) helps foster a culture that is centered around quality patient care and teamwork. The PCL oversees all Patient Care Companions PCC) that are scheduled for their respective shift. The PCL reports to the Patient Companion Program Manager and Nurse Float Pool leadership.  The focus of the PCL is to ensure all PCCs are supported while maintaining high quality care for patients and all safety protocol.

Requirements

• Be able to speak and write the English language
• Be knowledgeable of basic computer skills
• Be able to stand/sit for long periods
• Be able to walk around for long periods
• Be able to lift/transfer patients
• Have excellent interpersonal skills and coaching ability
• Have strong communication skills and be able to work independently

Notice: COVID-19 Vaccination Requirement
We prioritize the health and safety of our employees and customers. As such, all applicants must provide proof of full COVID-19 vaccination as a condition of employment.
We believe that vaccination is a critical step in mitigating the spread of COVID-19 and ensuring a safe work environment for everyone. Thank you for your understanding and cooperation.

PATIENT COMPANION LEAD

• Upon shift start, report to staffing, ensure all PCCs check in/out times are recorded on sign in sheet.
• Review 1-1 Assignments for concerns/swaps/shadow shifts.
• Develop daily break schedule and ensure each PCC gets their breaks.
• Responsible to round on active assignments and provide positive feedback and corrections.
• Ensure assignment swaps are managed efficiently.
• Training new hires and obtaining sign off on appropriate checklists.
• Responsible to write and communicate incident reports, timely, with all pertinent information.
• Responsible for ensuring team completes HS and Annual trainings appropriately.
• Responsible for reporting call outs/tardies daily on when to work through schedule notes.
• Ensure all employees review their schedules and are using the W2W application.
• Responsible for checking email and W2W every shift for updates.
• Responsible for reviewing weekly posted schedules for concerns/updates.

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Certifications: CPR and First Aid

Requirements:

• Safeguarding
  • Safeguards the privacy and security of patient information. The employee complies will policies and procedures relating to SSH’s privacy and security programs.
  • Brings potential compliance issues to a manager, supervisor, director or VP.
• Patient and Family Centered Care
  • Conveys respect for values, preferences, and expressed needs of the patient and family.
  • Communicates and collaborates effectively with patients, families to promote patient health and well-being.
• Age & Culture
  • Considers the individual needs of each person with whom they interact.
  • Interacts with sensitivity in the delivery of care/services of diverse populations as needed.
  • Reports to work in proper uniform as per departmental standards and/or hospital policy.
  • All Clinical Patient Support colleagues will maintain a professional, courteous attitude toward patient, co–workers and all departments daily.
• Safety Awareness
  • Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
  • Demonstrates proper body mechanics in all functions.
  • Understands individual role/responsibilities in the event of a hospital code. (e.g., Code Green, Code Red)
  • Performs proper handwashing per CDC guidelines.
  • Utilizes Chain of Command to communicate any identified patient or staff safety risks.
  • Reports patient status to oncoming staff in respectful, professional manner.
  • Is able to access payroll and manage personal clocking and calendar in Time PC Application. 

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Commuter benefits
• Childcare benefits
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

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