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SalaryAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Patient Collections Coordinator is charged with the medical billing activities related to services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with patients and office team members to ensure that billing practices are complete and accurate. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented. A Patient Collections Coordinator is responsible for all functions related to the collection of payment on patient accounts.
The pay for this position ranges from $19.00 to $20.00 per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.
RESPONSIBILITIES
- Maintain current information on correct and lawful practices for billing payers
- Make outbound phone calls to patients regarding aging balances
- Manage inbound/outbound and written correspondence to and from patients regarding billing issues and statement questions
- Utilize worklists to identify and address claims processing issues and ensure accuracy of patient balances
- Work closely with front office staff to identify and correct inaccuracies in patient accounts
- Negotiating reasonable payment plans when patients are unable to pay bills due to financial hardship
- Handle all aspects of the collection process as it relates to patient balances
- Follow established policies and procedures to safeguard collection
- Assist with other Patient Collections duties as needed
SKILLS & EXPERIENCE
- High school diploma or GED equivalent required
- 1+ years of medical facility or medical office billing experience
- Experience with automated billing systems preferred
- Experience with training in business office activities is preferred
- Familiarity with insurance companies, Medicare, and Medicaid
- Must possess knowledge of Explanation of Benefits (EOB’s) and understanding of copays, coinsurance, deductibles, and denial codes
- Ability to work both in a team environment and independently
- Qualified candidates must be legally authorized to be employed in the United States
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
Learn more at www.lifestance.com.
