Patient Clinical Clerical Technician Radiation Oncology Reed City

Job Summary
This team member will serve in a clinical and clerical role. The team member delivers patient care under the supervision of a Registered Nurse (RN) or Provider; they also provide clerical support in complex matters to assist in the delivery of value-driven health care services.
Essential Functions

• Solves difficult or challenging patient/customer problems, including high level discernment during patient registration.
• Performs administrative functions, including, but not limited to: Assists with patient check-in/out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests (includes medical record review of incoming referrals); navigates external patient referral portals; reconciles multi-department deposit; obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals; scans confidential electronic medical record/electronic health record documents; scans Right Fax documents and uploads documents to the electronic health record, EPIC.
• Provides direct patient care under the direction of a Registered Nurse (RN) or Provider, consistent with clinical policies and procedures, and department standard work. Provides input in the development of an individualized plan of care. Identifies health maintenance gaps for patients; notifies patients of existing health maintenance gaps. Documents in the electronic health record, Epic; documentation is performed in an accurate and timely manner.
• Articulates the nursing technician role to the patient, family and health team members. Provides support to facilitate safe, quality patient care in a cost-effective manner. May serve as a chaperone, an impartial observer during a sensitive examination or procedure.
• Actively participates in safety initiatives and risk mitigating measures where appropriate, including, but not limited to: use of assistive devices for patient mobilization and transfers, hand hygiene, and confirmation of patient using at least two patient identifiers.
• Collects patient reported medication history, allergies, risk screenings along with medical history; reports information to Registered Nurse (RN) or Provider. Collects and reports vital signs as delineated by a Registered Nurse (RN) or Provider. Collects samples, including, but not limited to: urine and stool. Performs minor testing for provider interpretation, including, but not limited to: Point of care tests, Electrocardiogram, etc.
• Assists with stocking of supplies and cleans patient's environment/work area/equipment; communicates any equipment malfunctions to appropriate department/unit personnel.
• Demonstrates a high standard of moral and ethical behavior. Advocates for privacy, confidentiality and security of patient, staff and organization data.

Qualifications

• Required High School Diploma or equivalent
• 2 years of relevant experience Insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Preferred
• 2 years of relevant experience Clinical Care Preferred
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
• Waist to Waist > 5 lbs: Seldom up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Occasionally up to 25 lbs
• Pulling Force > 5 lbs: Occasionally up to 20 lbs
• Sitting: Occasionally
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Occasionally
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Occasionally
• Handling: Occasionally
• Forceful Grip > 5 lbs: Occasionally
• Forceful Pinch > 2 lbs: Occasionally
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹
  [None = No; Seldom = Yes]: Seldom

Primary Location
SITE - Susan P Wheatlake Regional Center - 4499 220th St - Reed City
Department Name
Radiation Oncology - Reed City
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
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