Patient Care Secretary

We are looking for a Full Time Patient Care Secretary/Scheduler to manage our front desk at our Upland office. Ideal candidate will be able to perform a variety of administrative and clerical tasks along with scheduling field hospice staff and will have knowledge of obtaining Prior Authorizations/Insurance verification. As a Patient Care Secretary/Scheduler, you will be the first point of contact. Our Patient Care Secretary/Scheduler duties include offering administrative support, creating and maintaining schedules for field hospice staff. Arranging or organizing schedules for clients and/or patients in line with patient plan of care. Ensuring patient needs and frequencies are being met. Coordinate with Nursing supervisor, RN case managers and patients/caregivers with regards to changes in schedule that may come up on a daily basis. You will welcome guests and greet people who visit the business in person or telephonically. Ideal candidates should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.... HOSPICE EXPERIENCE REQUIRED FOR POSITION.. WE NEED TO SEE YOU WORKED FOR HOSPICE ON RESUME IN PAST 5 YEARS FOR POSITION & LIVE WITHIN 40 MILES OF CORORATE OFFICE 1202 Monte Vista # 4 Upland CA 91786.

Responsibilities include

• Greet all visitors and staff as they walk through our doors.
• Ask Covid-19 screening questions.
• Take the patient's temperature.
• Direct our guests to the appropriate suite for their visit.
• Ensure all visitors are wearing a mask.
• Knowledge of obtaining prior authorizations is preferred.
• Ensure reception area is tidy and presentable.
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute deliveries
• Maintain patient confidentiality in compliance with HIPAA
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing in compliance with HIPAA
• Creating and maintaining field staff schedules while ensuring frequencies and plan of care is being met

Skills

• Proven work experience as a Patient Care Secretary/Scheduler at another hospice/home health
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Hospice: 2 years (Required)
• Medical terminology: 2 years (Required)
• Computer skills: 2 years (Required)

Work Location: In person