Patient Care Representative (Support Staff)

Applications can only be accepted on ETSU eJobs website. To apply for this position, please continue onto this link: https://jobs.etsu.edu/postings/27805

Job Summary

This position is located at Bristol Family Medicine.

The Department of Family Medicine is accepting applications for a Patient Care Representative. The Patient Care Representative works under the general supervision of the Center Manager performing medical front office duties. Job duties involve the following:

• Provide excellent customer service by maintaining friendly/professional interactions with patients
• Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor
• Performing data entry of over-the-counter charges and payments
• Handling patient registration and certification of patient demographics
• Assisting in creating, filing, maintaining, and retrieving medical records
• Performing other related duties as assigned

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave
• 17 paid holidays
• Educational Assistance
• Health and life insurance
• Retirement
• Access to University facilities and services and much more!

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment, be flexible, and handle stress well
• Ability to accept responsibility and take initiative in accomplishing duties
• Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing
• Ability to communicate professionally via telephone
• Ability to handle all patient information responsibly
• Ability to adhere to and apply all university, college, department, and clinic policies and procedures
• Ability to behave professionally at all times and present a positive image of the facility
• Ability to work as a team member
• Ability to react calmly in emergency situations
• Ability to pay attention to details
• Ability to apply time management principles in order to accomplish assigned duties
• Keyboarding skills and basic computer knowledge
• Knowledge of office equipment: copier, fax, multiline phone system

Required Qualifications

• High school diploma or GED with two years office experience

OR

• At least one year of post-high school course-level work with one year of office experience

Preferred Qualifications

• Similar experience in medical front office (including knowledge of managed care insurance, CPT- and ICD- coding, cashiering, and appointment scheduling)
• Experience with electronic health records (Allscripts preferred)
• Experience with practice management software (Allscripts PM preferred)
• Experience with telephone customer service on a multi-line phone system

Job Type: Full-time

Pay: $31,746.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Work Location: In person