Patient Care Navigator/Faciltr - Good Samaritan Hospital

General Summary of PositionWorks with physicians, patients' and families to provide pre procedural education and ensure appropriate follow up care post procedure for patients undergoing procedures in the CVL and IR Labs.
Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Collaborates and communicates with Interventional physicians to determine appropriate pre and post needs of the patient.

Collaborates with the IR and Cardiac physicians, RNs and other clinical ancillary staff to identify patients who may benefit from referrals to other services.

Develops and maintains relationships with primary care physicians, specialists and outpatient service line leaders for the purposes of meeting pre/intra/post procedural needs.

Develops, implements tracking system and reports regularly on the care provided.

Makes referrals to Primary Care, outpatient services, specialists, etc. based on patients' needs.

Obtains appropriate documentation and pre procedural data prior to procedure. Participates in post discharge education and service call backs.

Provides education to the interventional patient concerning pre-test requirements and procedural expectations.

Provides ongoing education to the CVL, IR, Heartline, and CVRU staff.

Works with registration and Heartline staff to ensure complete and accurate information on primary care physicians is collected.

Participates in meetings and on committees and represents the department and hospital in community outreach efforts.

Participates in multi-disciplinary quality and service improvement teams.

Minimum Qualifications
Education

• Bachelor's degree in Nursing required

Experience

• 3-4 years Healthcare experience required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN license in the State of Maryland. Upon Hire required

Knowledge, Skills, and Abilities

• Knowledge of broad clinical areas, with a focus on cardiac and interventional radiology procedures and care.
• Ability to use standard office equipment.
• Excellent verbal and written communication skills.
• Basic computer skills preferred.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork-our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity-we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package-including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home-as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.