Patient Call Center Coordinator

Company Overview:

Retina Consultants, Ltd. is a leading ophthalmology practice specializing in the diagnosis and treatment of retinal conditions. With a commitment to providing exceptional patient care, our practice is dedicated to delivering the highest standard of ophthalmic services. We are currently seeking motivated and customer-oriented individuals to join our team as Call Center Representatives.

Job Summary:

As a Patient Call Center Coordinator at Retina Consultants, Ltd., you will play a vital role in ensuring efficient and effective communication between our practice and our patients. Your primary responsibility will be to handle incoming calls, provide information, and assist patients with scheduling appointments, addressing inquiries, and directing them to the appropriate department or healthcare professional.

Responsibilities:

- Answer incoming calls promptly and professionally, providing exceptional customer service to patients and addressing their inquiries or concerns.

- Schedule appointments for patients, ensuring accuracy and efficiency in the booking process.

- Collect and update patient information accurately in the electronic medical records system.

- Assist patients in navigating our services, providing information about our ophthalmology practice and the specialized retina services we offer.

- Collaborate with healthcare professionals within the practice to ensure seamless patient care coordination.

- Triage calls related to ophthalmology and retina, providing appropriate guidance and escalating urgent matters to the appropriate personnel.

- Maintain confidentiality and adhere to HIPAA regulations when handling patient information.

- Strive to meet or exceed Call Center performance metrics, including call handling time, call quality, and patient satisfaction.

Qualifications:

- High school diploma or equivalent.

- Prior experience in a Call Center or a patient coordinator in medical office is a plus

- Knowledge of ophthalmology and/or retina triage is highly desirable.

- Excellent verbal and written communication skills, with a professional and empathetic phone manner.

-We welcome and encourage bilingual applicants to apply

- Strong organizational and multitasking abilities to handle a high volume of calls and prioritize tasks effectively.

- Proficiency in using electronic medical records systems and other relevant software applications.

- Ability to work collaboratively in a team environment and adapt to changing priorities.

- Demonstrated commitment to providing exceptional customer service and patient care.

We offer competitive compensation and benefits packages, along with opportunities for professional growth and development within our practice. If you are a dedicated and compassionate individual with a passion for delivering outstanding patient experiences, we invite you to apply for the Patient Call Center Coordinator position at Retina Consultants, Ltd. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

Retina Consultants, Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Des Plaines, IL 60016: Relocate before starting work (Required)

Work Location: In person