Patient Benefits Coordinator II

Overview: We are currently looking for a qualified and detail oriented Benefits Coordinator II. The BC II meet with patients to review, copays, coinsurance, OOP and old balances. They assist patients in obtaining assistance to help them pay for the portion deemed the patient’s responsibility by their insurance. This is a full time position working 40 hours per week, Monday - Friday schedule located in our Mesa office but will train for 90 days at a Central Business Office in Chandler.

Essential Duties and Responsibilities:

• Calculate cost estimate prior to 1st treatment; notify patients of financial responsibility as soon as possible.
• If patient can’t afford treatment then explore patient assistance programs/copay cards that patient may qualify for; complete application/financials in a timely manner; followup on application/financials on a weekly basis until approved/denied.
• Meet with patients starting new/changed treatment to review their financial responsibility and have patients sign cost estimate form.
• Collect all patient amounts due for current service being rendered at time of service.
• Collect all patient balances immediately; follow designated payment plan guidelines and set-up payment plans if patient can’t pay entire balance immediately.
• Confidently assist patients with questions regarding charges, payments, balances or credits in a prompt/timely manner.
• Verify insurance benefits if needed.
• Strong ledger knowledge ability to accurately assess insurance payments and compare to verification for accuracy. Ability to identify correct balances and credits on account
• Work add-ons to the schedule on a daily basis.
• Communicates professionally and effectively with management, physicians, co-workers and team members; promotes a team-oriented work environment; assists team members as needed.
• Must be able to type and work on a computer.
• Performs other duties as requested by supervisor, administrator, or physicians.

Knowledge and Skills:

• Knowledge of all insurance types and benefit structures.
• Knowledge of Medical Office operations.
• Knowledge of medical terminology.
• Knowledge of chemotherapy related drugs, supplies utilized and SNF, LTC and Hospice in relation to insurance benefits is preferred.
• Knowledge of governmental, legal and regulatory provisions related to collection activities.
• Knowledge of CPT, ICD-9, ICD-10, HCPCS coding a plus.
• Knowledge of basic mathematics. Accounting knowledge a must.
• Attention to detail is required.
• Able to be in a seated position, talk on the phone, repetitive keyboard usage and clarity of vision at 20 inches or less.

Job Requirements:

• Minimum 3 years of medical insurance experience to include knowledge of all insurance types and benefit structures, heavy emphasis on insurance verification.
• Oncology experience a plus.
• High School Diploma; additional education preferred.

We offer a competitive salary and a comprehensive benefit package including health insurance, 401K and a caring work environment. We are an E.O.E.

Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"