Patient Appointing Clerk

Schedules appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Patient Appointment Clerk Responsibilities:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.

Patient Appointing Services will entail shift support to cover operations Monday through Friday 6:00 am to 8:00 pm, and Saturday, Sunday, and Holidays (except Christmas Day) 7:00 am to 3:30 pm.

• Minimum 6 months working in a medical office
• DoD experience a plus
• High school diploma or GED
• CURRENT BLS/CPR
• Qualified typist minimum 50 WPM
• Proficient in the English language
• Telephone etiquette (use of multi-line telephone system/call center) and excellent communication and customer
service skills required
• General office administrative and clerical skills to perform receptionist duties and answer telephones required
• Use of standard office equipment and basic computer proficiency (including MS Office Suite) required
• General medical ethics, familiar with medical terminology and Managed Care/TRICARE background desired
• CHCS/AHLTA, MHS GENESIS, DEERS experience desired
• Ability to work in a call center environment a must!
• Must be able to clear a Security Background Investigation
• Full vaccination is required

EOE AA M/F/Vet/Disability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.