Patient Advocate (Work From Home)

Patient Experience Navigator

About e-Lōvu:

e-Lōvu’s mission is to empower every expectant mother to create better outcomes for herself and her baby. We do this through the combination of cutting-edge technology, clinical expertise, and talented team members who are passionate, caring, and hardworking.

If all this resonates with you, we hope to hear from you!

How this role makes an impact:

Our Patient Experience Navigators (PENpals) are part advocate, part liaison, and part guide. Their mission is to help ensure our enrolled mothers get the right care at the right time during their pregnancy journey, thereby maximizing health and wellbeing. This is done through a combination of systems monitoring, coordination across different functional areas, proper documentation, and a focus on the mother’s experience.

Key Contributions:

• Monitor remote patients and their data through various systems and use existing policies and procedures to address issues as they arise
• Ensure timely and accurate documentation of all relevant data across different systems
• Use protocols and system data to refer mothers to the correct resource or care partner
• Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders
• Actively engage in professional development to continuously improve existing skill sets
• Other duties as assigned

Required Education & Experience:

• High school diploma or equivalent
• Bachelor’s Degree preferred
• 2-3 years in customer or patient-facing role in customer service or account management, preferably in the medical field.

Other Requirements:

• Located in the Columbus, OH area
• Ability to sit at desk >75% of work time
• Ability to communicate clearly and effectively over the phone, in video conferencing, and in writing
• Basic typing skills and computer literacy
• Ability to work independently in a remote environment
• Exceptional attention to detail
• Access to consistent and stable wifi connection

Bonus Points:

• Understanding of basic medical terminology
• Experience in a healthcare setting
• High level of flexibility in work schedule

Work Hours, Location, & Pay:

• Wed-Sun 8 am-4:30 pm ET or Friday to Tuesday 1:30 pm-10 pm ET (two hires)
• 100% Work from Home (we are currently hiring only in OH)
• $15.00 - $20.00 an hour, depending on experience

FLSA Status:

Non-Exempt

How to Apply:

If this position sounds interesting, please email your resume and pay expectations to hiring@elovu.health.

Diversity Statement:

e-Lōvu is mission-driven at its core and comprises a community of passionate people who want to make real improvements in health outcomes for persons who are pregnant. We are going to change the world, period.

As such, we are very much a diversity-forward company that sees difference in our experiences as one of our greatest assets. We are proud to be an Equal Employment Opportunity employer who does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, protected veteran status, status of disability, genetic information, or any other applicable legally protected characteristics.

Our goal is to make e-Lōvu a safe space for all of its employees and partners. We are building a community where everyone has a voice and where differences will not just be accepted - they will be celebrated.

EEOC Commitment:

e-Lōvu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: Remote